Shottenkirk Nissan Katy - Service Center

At the service desk, seemed like “service” was missing a bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 ser bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 service desk personnel basically ignored my arrival - 1 kept working on his computer, 1 doing paper work and 1 stayed on the phone with a customer. No eye contact or even a greeting smile of acknowledgement. Even if they are so busy, my human expectation was at least a hello or a non verbal “hello” with a minimum of eye contact and a smile. When asked who can help me, 1 on the computer said the other 2 will help. The 2nd person not on the phone, replied “NO” and pointed to the 3rd person on the phone. Seemed rude. But ok. Finally when the 3rd person got off the phone, then we were back in business. No issues afterwards. Point of this write up - your service desk personnel need training in customer service. If they keep behaving like they did, more not so positive reviews will keep coming and more customers will feel the pain at your dealership. More

Always such a pleasure to get my service here. Mario was prompt, attentive, and did such a great job! Mario was prompt, attentive, and did such a great job! More

The dealership also offers a great selection of cars, and the customer service was top-notch. I highly recommend for anyone in the market for a new or used car. the customer service was top-notch. I highly recommend for anyone in the market for a new or used car. More

Great service fast and very communicative. the videos they send showing the diagnostics are helpful the videos they send showing the diagnostics are helpful More

Martin is exceptionally good having good knowledge of customer care and service delivering. Bravo keep up. customer care and service delivering. Bravo keep up. More

We have been using Shottenkirk Nissan for over 5 years now and we are always very well taken care of. George is amazing, he has 10/10 customer service. now and we are always very well taken care of. George is amazing, he has 10/10 customer service. More

Great experience! This is my 3rd time visiting. I usually go for oil changes. This time was battery issues. Shawn was amazing in services. Preston provided the fr This is my 3rd time visiting. I usually go for oil changes. This time was battery issues. Shawn was amazing in services. Preston provided the free shuttle. Both made my experience awesome! More

Always receive an exceptional service provided by George Peters and appreciate the personal customer service. Peters and appreciate the personal customer service. More

Best service center in the city. Tech is a genius. I was in and out rapido Tech is a genius. I was in and out rapido More

Martin was amazing, and extremely helpful he made sure I understood the whole process on my service. He also followed up with me making sure I was up to date with everything I needed to know. I am very sati understood the whole process on my service. He also followed up with me making sure I was up to date with everything I needed to know. I am very satisfied with my experience at Shottenkirk Nissan with Mr Ortega. More