Shottenkirk Nissan Katy - Service Center

Shawn Connally is the reason we came back to this location!!!!!! He is awesome!!!!! We initially came in a few weeks prior and another employee helped us (who no longer works there). We needed our location!!!!!! He is awesome!!!!! We initially came in a few weeks prior and another employee helped us (who no longer works there). We needed our oil changed and We were told our car also needed a part to get changed due to a recall. We were told by that other employee that he would let us know if they had the part in stock and if they did, it would take a couple of hours to change on top of our oil change. We were okay with waiting if the part was available. We sat there for 6 hours, trusting that the reason the employee had not come to look for us was because the part was available!!!! This is where Shawn steps in. He was so attentive to what was going on in the waiting area that he realized we had been there for HOURS. Although we initially were not his customers, He approached us and asked what was going on and we told him exactly what we wrote above. He went to check on our car and he informed us the part was not available, the mechanic left and our oil change was never done. If it wasn’t for Shawn’s exceptional customer service and attention to detail, we would’ve never came back to this location again. In the years we’ve been attending, he’s the ONLY employee that we have worked with there that has incredible customer service and is honest. He had to fix what his coworker did to us. He’s exactly what this location needed! Thank you Shawn!!!! More

Mario was very nice and took care of me from the start to the finish. I will definitely continue to come back. Always good service when I go and if there ever is a problem they always fix the issue and take the finish. I will definitely continue to come back. Always good service when I go and if there ever is a problem they always fix the issue and take care of me. More

Service was great. 👍 Got an oil change and tire rotation. George was helpful and friendly. The video updates were great too. 👍 Got an oil change and tire rotation. George was helpful and friendly. The video updates were great too. More

I got a problem in my car fixed and shawn in service was very helpful. very helpful. More

Entered service drive up and was quickly greeted. Walked in and was not greeted. Service rep did not look up until he was done with current customer and done with his paperwork. Greeting was “what br Walked in and was not greeted. Service rep did not look up until he was done with current customer and done with his paperwork. Greeting was “what brings you in?”. A simple, “Hi I will be right with you” would have been suffice. After I was checked in there was no review of repairs needed. I even had to ask the 2 main questions EVERY customer wants to know: how long should I expect to wait and do you have my correct number to contact me? To my surprise, I received a emailed and texted link to get an inspection report & number to text for updates. 2 hours in I got an inspection report which a was a 2 second video of a paper report. Then another link with the actual inspection report that was BLANK with greyed out fields. I decided to use text number provided for text updates. No response. Sent another text about 15 mins later. No response. A few mins later I received an automated text from another number that said “ Good afternoon, just a friendly reminder that your vehicle is ready for pick up.” Where was the initial reminder? Waled up to front and service rep said “sign here”. Again no greeting of recap of service. Then rep said “here is your keys” and looked away. Another question EVERY customer wants to know, “where is my car???”. Overall, the job was done but the service is extremely lacking. I will not be returning to this dealership’s “service” department and would not recommend this location to any of my family and friends. Perhaps rename “service” department to “repair area”. But the job was completed and why am I even complaining, right? More

His customer service was great. Mr. Ortega explained to me what was my best options for my car. His professionalism and understanding was outstanding. I was able to leave my car in Mr. Ortega explained to me what was my best options for my car. His professionalism and understanding was outstanding. I was able to leave my car in great hands and get something to eat. when I came back I was able to leave in peace. Thank you Mr. Ortega More

Just needed a quick oil change and they got it done in 40 minutes with tire rotation and all . minutes with tire rotation and all . More

Service was exceptional! Didn’t wait long for a service advisor when I pulled my car up. Mario provided great customer service and service didn’t take that long at all. Didn’t wait long for a service advisor when I pulled my car up. Mario provided great customer service and service didn’t take that long at all. More

Martin help me out to resolve some of the recommendations for critical repair( a very misnomer). But it is in the dealership for agreed repair. Pick it up tomorrow. for critical repair( a very misnomer). But it is in the dealership for agreed repair. Pick it up tomorrow. More

It was such a pleasant visit! Martin in service was absolutely great!!! Five star service! Martin in service was absolutely great!!! Five star service! More