Shottenkirk Nissan Katy - Service Center

Customer Service here has gone way downhill. This dealership use to be so much better. I had to bring my car in for a recall. I made the appointment for 2pm online a week ahead and even noted This dealership use to be so much better. I had to bring my car in for a recall. I made the appointment for 2pm online a week ahead and even noted what the appointment was for. The morning of, I called to ask how long it will take so I know if I need to have someone pick me up. They advised it would take 3-4 hours and they wouldn't be able to do it at 2pm since they close at 5pm. I questioned why no one called me to advise of this and asked if I could bring the car in early. I was told to go ahead and bring it in. I brought it in and stood there as no one cared to even acknowledge I arrived and was standing there. Everyone just either was chit chatting with other employees or staring down at their phone. I finally said excuse me and the guy in front of acknowledged me and asked what i wanted. He then told me again that it will take 3-4 hours and that they will call me when complete. I left and within 15 mins got a text with a video showing an inspection and "everything that was wrong with my car" that came to a potential service bill of over $1200. I called and told them I was not interested in any work done and all i brought it in for was the recall. 10 mins later, I received a call saying my car was done. That's a total of 25 mins. I didn't even make it home yet and had to turn around. When I got there, I asked the guy so what was done to the car and he said recall stuff. I asked what was actually done to fix the recall. He said 'computer stuff'. At this point I was just annoyed and got my key and left. Apparently they tell you 3-4 hours so that they can tell you everything that is wrong with your car (filters, alignment, fluid changes) to see if they can sell you service. If you decline, they tell you your car is done 10 minutes later. So the recall only took 10 minutes. Sleazy service. In sales, they tell you they want a customer for life but in service they will screw you over. More

When i choose my warranty I was understanding that i had tire protection. One tire has a something like a nail and they offer me to replace but no to repair it tire protection. One tire has a something like a nail and they offer me to replace but no to repair it More

George Peters has help me on several different occasions and has been totaly upfront on what it would take to get the repairs done on my car. Not to mention he keeps me updated on the progress. Excellant and has been totaly upfront on what it would take to get the repairs done on my car. Not to mention he keeps me updated on the progress. Excellant Job! More

This is an amazing dealership all around! Both the Salesmen & Service are always on point and know how to treat their customers. Both the Salesmen & Service are always on point and know how to treat their customers. More

Everyone was very friendly and helpful. They got me in and out in a timely manner for the oil change and tire rotation They got me in and out in a timely manner for the oil change and tire rotation More

Jaime and George are outstanding at communicating and understanding my issues. They have a wonderful customer service focus! understanding my issues. They have a wonderful customer service focus! More