Shottenkirk Nissan Katy - Service Center

Absolutely terrific. Polite and quick and helpful. Friendly fast just great wonderful nice polite greatest Polite and quick and helpful. Friendly fast just great wonderful nice polite greatest More

Excellent customer service and prompt service. Mario was very helpful and kind. Keep up the great work Mario Mario was very helpful and kind. Keep up the great work Mario More

George was very helpful in getting my car the service it needed and the process was very quick and efficient which I appreciated! Great communication as well which helped me know when to get my car and what needed and the process was very quick and efficient which I appreciated! Great communication as well which helped me know when to get my car and what was being done! More

After taking prior appointment at 11. 30 and waiting for 2 hours, the recall logic was not updated for my Rogue 2023 and came back with no work done. Expected at least recall related work 30 and waiting for 2 hours, the recall logic was not updated for my Rogue 2023 and came back with no work done. Expected at least recall related work should have been done in this timeframe. More

Martin was great to work with. Shop completed the work in a timely manner. Thank you! Shop completed the work in a timely manner. Thank you! More

Customer Service is always good, and I like that they take pictures before vehicle is serviced. take pictures before vehicle is serviced. More

Very attractive and knowledgeable provided outstanding customer experience Mario is amazing one of the best. customer experience Mario is amazing one of the best. More

Martin is very professional on what he does. He takes pride in his work, goes the extra mile to help out. I highly recommend you come to this dealership. He takes pride in his work, goes the extra mile to help out. I highly recommend you come to this dealership. More

Alex is very professional and helpful. Dealership is as also nice and staff are quick to assist. Only complaint I have is when it comes to finalizing the deal, numbers will significantly g Dealership is as also nice and staff are quick to assist. Only complaint I have is when it comes to finalizing the deal, numbers will significantly go up because of The add ons. If you don’t take those insurance offers, they will tell you that the APR you agreed on will not be used and a new higher interest will be applied unless you add the supposed to be optional warranties. More

Service advisor Martin was great, however labor cost for service should not have been as expensive as it was. Last and most important, charging a 3% service fee to pay with a credit or debit card is absolut service should not have been as expensive as it was. Last and most important, charging a 3% service fee to pay with a credit or debit card is absolutely ridiculous. I paid approx $60 additional because I did not have $1800 in cash. This definitely will make me hesitant in returning to this dealership. More