Shottenkirk Nissan Katy - Service Center

Brought in my truck for a follow up after maintenance was performed. I had emissions in my cab and the truck pulled to the right. I brought it back in and they stated the emissions in the cab were normal, wh performed. I had emissions in my cab and the truck pulled to the right. I brought it back in and they stated the emissions in the cab were normal, which no other vehicle I have owned had this issue and told me they did the alignment. Pulled out of the dealership and the truck STILL pulls to the right. They had my truck over a week to the alignment and it's still garbage. Will never buy another Nissan or take my vehicle back to them again. More

Jaime and the mechanic technical team did a great job replacing the audio system in my Altima. The work was scheduled they were ready to start the minute I arrived. They completed the work within the tim replacing the audio system in my Altima. The work was scheduled they were ready to start the minute I arrived. They completed the work within the time promised. More

Very good service. Im always kept up to date on the maintenance of my truck and what is advice to do on the current appointment. Im always given a very reasonable and Im always kept up to date on the maintenance of my truck and what is advice to do on the current appointment. Im always given a very reasonable and accurate time of how much time its going to take to get the job done. Jaime Is always available to answer any questions and gives good recommendation of what to look out for. The technicians working on my truck always do a really good job. very professional. Never had an issue of taking it back for poor service. More

Jamie is an amazing service dept rep. He communicates well and makes sure there is clarity and understanding with the customer and the services required. I was unimpressed by the video th He communicates well and makes sure there is clarity and understanding with the customer and the services required. I was unimpressed by the video that was shared for the service itself. it seems like there is not a standard checklist of things that the technician reviews in the video. On previous visits i have gotten a comprehensive overview with including tires, brakes, filters, shocks, CV joints, other general under carriage reviews, fluid levels etc. but this time it was only tires and brakes. I think there needs to be a standard to the video inspection that the customers receive. I really appreciate the comprehensive overview because it also helps me understand the recommendations and make educated decisions. Overall Nissan does a great job and Jamie is always my to go service dept rep. I trust him and he provides exceptional customer service. More

Great service. Love the video of the service to confirm the work done and checklist of what needs to be done. Love the video of the service to confirm the work done and checklist of what needs to be done. More

The staff at Shottenkirk really deserve a 5stars review! All of them are polite, nice, helpfull, knowledgeable! I'll recommend this dealer to everyone I know! All of them are polite, nice, helpfull, knowledgeable! I'll recommend this dealer to everyone I know! More