Shottenkirk Nissan Katy - Service Center

After taking prior appointment at 11. 30 and waiting for 2 hours, the recall logic was not updated for my Rogue 2023 and came back with no work done. Expected at least recall related work 30 and waiting for 2 hours, the recall logic was not updated for my Rogue 2023 and came back with no work done. Expected at least recall related work should have been done in this timeframe. More

Martin was great to work with. Shop completed the work in a timely manner. Thank you! Shop completed the work in a timely manner. Thank you! More

Customer Service is always good, and I like that they take pictures before vehicle is serviced. take pictures before vehicle is serviced. More

Very attractive and knowledgeable provided outstanding customer experience Mario is amazing one of the best. customer experience Mario is amazing one of the best. More

Martin is very professional on what he does. He takes pride in his work, goes the extra mile to help out. I highly recommend you come to this dealership. He takes pride in his work, goes the extra mile to help out. I highly recommend you come to this dealership. More

Alex is very professional and helpful. Dealership is as also nice and staff are quick to assist. Only complaint I have is when it comes to finalizing the deal, numbers will significantly g Dealership is as also nice and staff are quick to assist. Only complaint I have is when it comes to finalizing the deal, numbers will significantly go up because of The add ons. If you don’t take those insurance offers, they will tell you that the APR you agreed on will not be used and a new higher interest will be applied unless you add the supposed to be optional warranties. More

Service advisor Martin was great, however labor cost for service should not have been as expensive as it was. Last and most important, charging a 3% service fee to pay with a credit or debit card is absolut service should not have been as expensive as it was. Last and most important, charging a 3% service fee to pay with a credit or debit card is absolutely ridiculous. I paid approx $60 additional because I did not have $1800 in cash. This definitely will make me hesitant in returning to this dealership. More

At the service desk, seemed like “service” was missing a bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 ser bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 service desk personnel basically ignored my arrival - 1 kept working on his computer, 1 doing paper work and 1 stayed on the phone with a customer. No eye contact or even a greeting smile of acknowledgement. Even if they are so busy, my human expectation was at least a hello or a non verbal “hello” with a minimum of eye contact and a smile. When asked who can help me, 1 on the computer said the other 2 will help. The 2nd person not on the phone, replied “NO” and pointed to the 3rd person on the phone. Seemed rude. But ok. Finally when the 3rd person got off the phone, then we were back in business. No issues afterwards. Point of this write up - your service desk personnel need training in customer service. If they keep behaving like they did, more not so positive reviews will keep coming and more customers will feel the pain at your dealership. More

Always such a pleasure to get my service here. Mario was prompt, attentive, and did such a great job! Mario was prompt, attentive, and did such a great job! More

The dealership also offers a great selection of cars, and the customer service was top-notch. I highly recommend for anyone in the market for a new or used car. the customer service was top-notch. I highly recommend for anyone in the market for a new or used car. More