Shottenkirk Nissan Katy - Service Center

Maybe if recommend the dealership. People facing staff should be pleasant and have a disposition to deal with people. The service advisor who helped me didn’t have the most pleasant People facing staff should be pleasant and have a disposition to deal with people. The service advisor who helped me didn’t have the most pleasant attitude. I stayed at the dealership while my vehicle was being serviced and that was ignored, making me wait for an update for over 2 hours. Wanted to add a state inspection And when I approached the counter, my advisor wasn’t there, so I asked another advisor for help. He said he’d let my advisor know abt the inspection so they could add it, and that never happened. I understand the dealership has undergone a lot of changes in the last years, but the changes sadly have been for the worst. It the other Nissan dealers weren’t as far as they are, I’d consider taking my business elsewhere. More

Excellent service, prompt, very communicative, easy to work with on my car issues and luckily all was covered under warranty work with on my car issues and luckily all was covered under warranty More

Alexandra was great! I was surprised I took my Armada that was purchased only 3 months ago for 1st service and it already required air filter change which was not covered I was surprised I took my Armada that was purchased only 3 months ago for 1st service and it already required air filter change which was not covered under the warranty even though I bought it 0 miles, so what;s really covered its unknown... The car was returned unwashed and normally there is a complimentary wash with service. I also highlighted that my rear camera was not working as expected, super blurry image, they said, it was checked and everything was fine, so I just need to stick around with a terrible quality camera... I have purchased 3 cars already from this dealership and feel like the quality of customer service and experts technicians had dropped big time, that is the reason of giving them only 1 star! Hope these reviews are read carefully and taken into account for future improvements. More

Alexandra was great! I was surprised I took my Armada that was purchased only 3 months ago for 1st service and it already required air filter change which was not covered I was surprised I took my Armada that was purchased only 3 months ago for 1st service and it already required air filter change which was not covered under the warranty even though I bought it 0 miles, so what;s really covered its unknown... The car was returned unwashed and normally there is a complimentary wash with service. I also highlighted that my rear camera was not working as expected, super blurry image, they said, it was checked and everything was fine, so I just need to stick around with a terrible quality camera... I have purchased 3 cars already from this dealership and feel like the quality of customer service and experts technicians had dropped big time, that is the reason of giving them only 1 star! Hope these reviews are read carefully and taken into account for future improvements. More