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Shottenkirk Nissan Katy - Service Center
Katy, TX
1,364 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,364 Reviews of Shottenkirk Nissan Katy - Service Center
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July 11, 2023
Way overpriced. I went in for an oil change and they found $5000 worth of work. I get that it all needed to be done. But on average $150 per item for labor is a litt I went in for an oil change and they found $5000 worth of work. I get that it all needed to be done. But on average $150 per item for labor is a little excessive. I walked out spending $2500. Least they could have done was throw in a small vacuuming or even window cleaning. Instead just my seat moved way the heck back and mirrors moved around. Service was nice but could have explained the receipt a little. I paid at $50 service charge on top of all of the other $2450. What is that? More
by DAVIDSONJP
Verified CustomerEmployees Worked With
July 11, 2023
The staff is very attentive and they know how to handle waiting times. They provide solutions and advice. the treatment is cordial and diligent waiting times. They provide solutions and advice. the treatment is cordial and diligent More
by ANGELRC2363
Employees Worked With
July 07, 2023
The team at Shottenkirk Nissan of Katy showed me outstanding service. It takes many hands to get a customer and a car out the door. Trace walked me through the steps, helped me find the perfect vehi outstanding service. It takes many hands to get a customer and a car out the door. Trace walked me through the steps, helped me find the perfect vehicle. The GM, Rick, was on the phone personally with my soon to be lender to make sure everything was right. Because of the extra effort and attention they gave and continue to give me each time I visit, I will be a loyal customer for life. More
by ESCARDINO14
Employees Worked With
Trace Morris (sales), Taylor (paperwork), Antonio (Service) , Rick Francis
July 07, 2023
Friendly and knowledgeable service. No question was too dumb. Every answer was detailed and understood. No question was too dumb. Every answer was detailed and understood. More
by DANDAVILA5
Employees Worked With
July 04, 2023
Absolutely amazing customer service and top notch use of technology to keep the customers informed. Very happy with the overall experience technology to keep the customers informed. Very happy with the overall experience More
by JAYSHREERUJE24
Employees Worked With
July 03, 2023
Martin Ortega did an amazing job! We moved from a different state and needed a Nissan dealership that could service our car. The video inspection was quite informative and a great ide We moved from a different state and needed a Nissan dealership that could service our car. The video inspection was quite informative and a great idea - never had this done before. It was a great experience to truly see the car. Our work was to take about 3 -4 hours with all the recommended services, but took about almost 3. We will definitely be back for the next service More
by MissO
Employees Worked With
Martin Ortega
July 03, 2023
As always I get great service on my car. I specially asked for the bottom plate to be repaired and it was done with no issues or extra cost. Service does take a while but as they say it's be I specially asked for the bottom plate to be repaired and it was done with no issues or extra cost. Service does take a while but as they say it's better to do a good job than rush a bad one. It was recommended to flush my cooling and I can definitely see the difference on the gouge when running. More
by TOM.TIBOR
Employees Worked With
June 30, 2023
great service, was in and out no problem. would definitely go again, will be recommending would definitely go again, will be recommending More
by ALEXMW1209
June 28, 2023
Service advisors are very helpful. Shuttle service needs much improvement. Some technicians are sometimes inconsistent with recommended maintenance items. Shuttle service needs much improvement. Some technicians are sometimes inconsistent with recommended maintenance items. More
by ABHI_UTTURKAR
Employees Worked With
Jaime Rohlmeier
June 27, 2023
Do not have any thing to say. Still Do not have any thing to say. Still Do not have any thing to say. More
by CBRADSHAW3
