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Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,364 Reviews

1,364 Reviews of Shottenkirk Nissan Katy - Service Center

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September 21, 2023

I had very good experience, Martin Ortega was amazing, he answered all my questions. Great customer service! More

by HEREDIATATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin, Ortega
Sep 22, 2023 -

Shottenkirk Nissan Katy responded

HEREDIATATI, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

September 19, 2023

All I can say is you just earned a customer who has been going down I10 for longer than I remember to a different dealership. More

by COLLEY7907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosalyn Vega
Sep 20, 2023 -

Shottenkirk Nissan Katy responded

COLLEY7907, thank you for sharing your experience with us. We appreciate your feedback!

September 19, 2023

Martin was very helpful with his explanation of the process and what to expect out of it. Even though our warranty was not accepted they still ran through it and advised us that they may be more wi More

by SEAN.DAVI.MATHEUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaz Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin
Sep 20, 2023 -

Shottenkirk Nissan Katy responded

SEAN.DAVI.MATHEUS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 17, 2023

Alex helped me with a problem that I was having with my 2020 Armada. She’s very responsive to email and phone calls. I can tell that she understands how vital it is to keep customers informed. I really app More

by VALERIEREEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Shottenkirk Nissan Katy responded

VALERIEREEVES, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit VALERIEREEVES. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 13, 2023

Exelente servio, son personas muy profesionales en el servicio que ofrecen lo único que recomiendo es que adicionen el servicio de lavado del auto después de realizar el mantenimiento More

by YORDANYRODRIGUEZ85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

September 12, 2023

It was easy and fast with excellence in car service. I would recommend shottenkirk dealer and I will be back More

by ZJABER15782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Shottenkirk Nissan Katy responded

ZJABER15782, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 12, 2023

Good service. . feel like family. Will continue coming back,,,everything was explained real helpful. Thank you More

by MANNY-JODETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier
Sep 13, 2023 -

Shottenkirk Nissan Katy responded

MANNY-JODETE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

September 02, 2023

Jaime has been my advisor for several years and I could not ask for anyone better. More

by PAULIHRKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Poindexter IV, Jaime Rohlmeier
Sep 06, 2023 -

Shottenkirk Nissan Katy responded

PAULIHRKE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

August 29, 2023

Bought a new 2016 Nissan, also oil change contract, now not being honored even though had some left More

by Caroldreyer14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Rohlmeier
Aug 29, 2023 -

Shottenkirk Nissan Katy responded

Hi Carol, I looked into this today. AutoNation changed their policies regarding non Autonation stores processing their maintenance contracts. They will no longer pay for them to be performed. I’m sorry if that wasn’t communicated properly. I tried calling you a few minutes ago. My number is (713) 724-3300. I would be happy to pick up your next service for the confusion. Taylor Heilers Owner Loyalty Manager

August 26, 2023

They are always very friendly even when they are slammed with work. They took care of my concern and completed the work in a timely fashion. More

by WILLIAM.MORROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Aug 27, 2023 -

Shottenkirk Nissan Katy responded

WILLIAM.MORROW, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

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