Shottenkirk Nissan Katy - Service Center

They made things right I had an issue with the service department overcharging me and changing the prices of service. I complained to management and they did an excellent jo I had an issue with the service department overcharging me and changing the prices of service. I complained to management and they did an excellent job of rectifying the issue. Although my experience started off negative, the management team was great and diligently worked to correct the problem and ensure I was satisfied. More

Superior service department Back in 2016 I bought a platinum Murano from the previous owners of this dealership. Since then, there has always been excellent service at a reasona Back in 2016 I bought a platinum Murano from the previous owners of this dealership. Since then, there has always been excellent service at a reasonable price. But this weekend something unexpected happened - I had an issue with the transmission on my Murano. Most service departments at other Automakers' Dealers would jump on this type of opportunity to bill people. The Katy Nissan dealership fixed the problem with a software update. There is NO other dealer in the Houston or Texas or even the United States with this level of honesty. Thank you. More

Unnecessary Work at Service Center I had my 2008 Nissan Titan towed to Katy Nissan last week because the electrical system had shut down. I asked the Service Department to put it on a I had my 2008 Nissan Titan towed to Katy Nissan last week because the electrical system had shut down. I asked the Service Department to put it on a diagnostic machine to let me know what was wrong and how much it would cost to fix. I was called the next day and told it would be over $1,600 to fix my truck. Included in the proposal was a new starter with a cost to install of over $1,200, with 4 hours of labor. I informed them that I had replaced the starter two weeks earlier and done it by watching YouTube and it took just 2 hours. I went to the dealership to request an opportunity to speak with the Service Technician to get a better understanding of what was in the diagnostic report. When I arrived I was informed that a report was not run and that the Service Technician had reviewed the situation and determined what was needed. I had my truck towed back home and replaced two parts totaling less than $50 and the truck runs great. I saved over $1,450 by not doing the repairs they recommended. I wonder how many people accept their "general" assumptions about their vehicles and pay 10X what they should? Buyer beware!!!! More

15 minutes to definitively diagnose yet 120 minutes to fix? Steering wheel lock issue required the vehicle to be towed to the closest Nissan dealership. Advised they could definitively determine issue by remov Steering wheel lock issue required the vehicle to be towed to the closest Nissan dealership. Advised they could definitively determine issue by removing anticipated defective part and plugging in the new part. 15 minutes later I was advised this was the issue and for $1,100 (parts $~700) and labor (2 hours ~ $320), they could fix! When asked how you could diagnose in 15 minutes yet require 2 hours to fix I was advised: "that's what the book recommends the job should take". Not OK! More