Shottenkirk Nissan Katy - Service Center

Great experience!!! The service was great as always!!! Good customer service, quality of work, friendliness with my preferred language (Spanish). I would certainly recom The service was great as always!!! Good customer service, quality of work, friendliness with my preferred language (Spanish). I would certainly recommend people who work at this agency. More

Great service as always Time for my 6 month oil change. Roger Lopez has been my adviser for several years. He always has my back. I don't talk to any other advisers other tha Time for my 6 month oil change. Roger Lopez has been my adviser for several years. He always has my back. I don't talk to any other advisers other than Roger. More

They always treat you so well Every time I have gone in to have my oil changed, they have always been very nice and treated me well. This time I also had my tires rotated and I as Every time I have gone in to have my oil changed, they have always been very nice and treated me well. This time I also had my tires rotated and I asked about my external temp gauge. Well they reset it and told me if I still had any issues to call them back to make an appt to have it replaced. While I was waiting my salesman came by and said hello and chatted a little bit. Great customer service. More

Quick Service for Warranty Work Roger got me in and out quickly and my car was ready as promised. Roger answered all my questions and put me at ease. Thank you for good service. Roger got me in and out quickly and my car was ready as promised. Roger answered all my questions and put me at ease. Thank you for good service. More

Exceptional Experience My advisor was attentive and knowledgeable. The wait time was exactly what the advisor estimated. I will go back to Katy Nissan for all of my car main My advisor was attentive and knowledgeable. The wait time was exactly what the advisor estimated. I will go back to Katy Nissan for all of my car maintenance. More

2017 Tital Died I have used this dealer for oil changes and they have been ok. My 2017 Titan I purchased new died after only 18 months. Brought it in on Friday at 2 I have used this dealer for oil changes and they have been ok. My 2017 Titan I purchased new died after only 18 months. Brought it in on Friday at 2pm. Saturday at 5pm, it still hadn't even been looked at. I will take it to another Nissan dealer. These people didn't seem to care. I will not purchase vehicles from this dealer and will not go back for any service in the future. More

Fast, Friendly Service Driving up to the service bay, Guillermo greeted me immediately and processed my service request. Happy to continue doing business there and will rec Driving up to the service bay, Guillermo greeted me immediately and processed my service request. Happy to continue doing business there and will recommend to others. More

Great professional service Want to acknowledge the great professional service provided by Rodger Lopez at the Service center. Rodger kept me updated while I waited. Thank you Want to acknowledge the great professional service provided by Rodger Lopez at the Service center. Rodger kept me updated while I waited. Thank you Rodger More

Overall okay. The online advisor I was to have for my appointment was off the day of the appointment. Waited about 15 minutes before another advisor helped me for t The online advisor I was to have for my appointment was off the day of the appointment. Waited about 15 minutes before another advisor helped me for the minor servicing I had scheduled. More

Flat fire check My service advisor was just wonderful and kept me updated while I waited . I had no appointment and was from out of town , but he still helped me ! My service advisor was just wonderful and kept me updated while I waited . I had no appointment and was from out of town , but he still helped me ! I am so glad Katy Nissan was there for me ! Thank you so much . David More