Shottenkirk Nissan Katy - Service Center

I, unfortunately, was very dissatisfied and disappointed in my last two visits to Katy Nissan to have my vehicle serviced. I spent over a thousand dollars out of pocket, all for my engine light to come on l in my last two visits to Katy Nissan to have my vehicle serviced. I spent over a thousand dollars out of pocket, all for my engine light to come on less than a month later. I then took my vehicle back and was asked for my extended warranty information (which I gave that moment) but was not informed that the dealership does not work with the warranty company until the diagnosis was completed and costed me another $197. Absolutely no work was completed on my vehicle and I was forced to go back to pick it up and find somewhere else to get the work completed. I should have been informed the very moment I handed my warranty information over that Katy Nissan doesn’t work with that particular company. Instead, I feel like I was taken advantage of and ended up spending way more money than I needed to. More

Good service, great and polite team. The service was also great. I will recommend this place to everyone. also great. I will recommend this place to everyone. More

Great customer service, and Jamie is awesome he really took care of me.. the employees there are all so nice took care of me.. the employees there are all so nice More

Jamie took really good care of me and I always have a great experience when I come to Katy Nissan great experience when I come to Katy Nissan More

I took my vehicle for oil change and was told there is a recall. I requested just oil change due to longer time needed for recall issue. After waiting for 2 hours I was told even recall was addressed by ser recall. I requested just oil change due to longer time needed for recall issue. After waiting for 2 hours I was told even recall was addressed by service technician and billing department but they asked me to sign three documents. When I requested a copy of the documents I signed I was told contact service representative and when I showed my bill which had "customer declined recall" he said recall issue was not addressed. I have been here before and had better experience but this time the billing departments refusal to give the documents I signed coupled with yes/No on recall address made me doubt what service was done. I hope there is transparency / better communication from billing . I liked the video of inspection and the process for service. More

Service Department guy were all gentlemen. Went to pay for services. Maria a cashier got upset when I asked questions about my bill. I said have a great blessed day she replied yes I am blessed. Respect for services. Maria a cashier got upset when I asked questions about my bill. I said have a great blessed day she replied yes I am blessed. Respect your elders. I was going to purchase a vehicle today take my money else where. Lost a sell for the company. Great More

Just spent 386.10 on a front end alignment and a battery.When I got home looked over the bill and noticed was charged 47.53 for shop charge.Called to find out. What this entailed.Was told the servic battery.When I got home looked over the bill and noticed was charged 47.53 for shop charge.Called to find out. What this entailed.Was told the service writer,James Reeves was unavailable but they would call back.Owner Mark Milton called back to say these were disposal charges.I told him. there's were never mentioned when when I was with the service writer or when I was paying the invoice.Mark said he would have the service manager call me on Monday.I relied to him that he is the OWNer and can to move the charge.I have purchased two vehicle from katy Nissan previously,but will not give them any more business Robert Newnom More

Went perfectly this time. Had a problem with a previous visit, but it was resolved quickly and satisfactorily, thanks to Service Manager Roger and Guillermo. visit, but it was resolved quickly and satisfactorily, thanks to Service Manager Roger and Guillermo. More

Service department fast and dependable Service department really goes the extra mile to makes sure everything is exactly as you need it. I’m so used to service taking forever (and I have t Service department really goes the extra mile to makes sure everything is exactly as you need it. I’m so used to service taking forever (and I have to get my car serviced once a month). So it’s nice that in general at this dealership its pretty darn quick. And the advisors are friendly and knowledgeable and good at keeping you informed. More

Very fast service Very professional and expedited service for oil change. The took my keys and told me exactly how long it will take and ask if I needed car wash. Every Very professional and expedited service for oil change. The took my keys and told me exactly how long it will take and ask if I needed car wash. Everything done timely and professionally More