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Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,364 Reviews

1,364 Reviews of Shottenkirk Nissan Katy - Service Center

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October 15, 2023

Great team everyone is friendly and kind, my car was ready on time even though no appointment was made More

by SMITHKAMISHA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Oct 16, 2023 -

Shottenkirk Nissan Katy responded

SMITHKAMISHA123, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

October 14, 2023

Everyone was super friendly and willing to help out anyway they could. Truly enjoyed Mike experience at this dealership More

by JTHOMPSONTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier
Report | Print
Oct 16, 2023 -

Shottenkirk Nissan Katy responded

JTHOMPSONTHOMPSON, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

October 13, 2023

Found issue, updated is throughout process, and made sure we understand what we were doing to resolve issue. More

by JACKIEABARTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
Report | Print
Oct 13, 2023 -

Shottenkirk Nissan Katy responded

JACKIEABARTON, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

October 10, 2023

They have very nice service, they check the car immediately and give me quick respond, don't need to wait for a long time. Especially Malick from sales department give me very quick reply since I h More

by JIAQIAN.JESSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malick Mbow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Shottenkirk Nissan Katy responded

JIAQIAN.JESSIE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

October 07, 2023

Overall it was an okay experience. An advisor tried pulling me to the back to pay despite everything being under warranty. Also my steering wheel has a damaged button that wasn't like More

by GARCIA502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura
Report | Print
Oct 09, 2023 -

Shottenkirk Nissan Katy responded

GARCIA502, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Katy

October 06, 2023

Prompt friendly service, they didn't try to sell me something not needed yet. needed. More

by JRKORTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Oct 09, 2023 -

Shottenkirk Nissan Katy responded

JRKORTE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

October 03, 2023

Martin was helpful and efficient making my experience great and stress free. He also is great insight into how to maintain our car. More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
Report | Print
Oct 04, 2023 -

Shottenkirk Nissan Katy responded

Joseph, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future

September 30, 2023

It took 2 and half hours to do oil change on my vehicle and a recall More

by UBALDO.MACIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier
Report | Print
Oct 02, 2023 -

Shottenkirk Nissan Katy responded

UBALDO.MACIAS, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Nissan Katy so we can discuss some solutions.

September 26, 2023

They are fast, and on time right on the schedule very kind and helpful all the time More

by SATIZABALALEXANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Sep 27, 2023 -

Shottenkirk Nissan Katy responded

SATIZABALALEXANDRA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

September 24, 2023

THE. BEST. DEAL ER. IN KATY..TX. The one with the best deals. Let s. Go More

by JHAWLEY719
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti. , Jaime Rohlmeier
Report | Print
Sep 27, 2023 -

Shottenkirk Nissan Katy responded

JHAWLEY719, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!

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