Shottenkirk Nissan Katy - Service Center

Guys, I am so glad you are having this survey so I can express to you how pleased I was with your service dept! I am Sheree Lucas, Freddie's wife, and I came into the dealership yesterday to get my oil ch express to you how pleased I was with your service dept! I am Sheree Lucas, Freddie's wife, and I came into the dealership yesterday to get my oil changed. Being a female, there is the feeling of getting taken advantage of and just trusting the guys to do what they say and not come back with something wrong with my car. When I received a text, with the link to click on so I could literally watch my car on video and the tech was explaining everything in detail what they were doing, and get this, I could actually see the oil coming out of my car!!! All the those insecurities I had before gone!!! I am loving my 2021 Altima. I really love the security features. I will definitely be getting my next car from Nissan. You all know how to get customers and keep them happy!!! Thank you for such an awesome experience!!! More

Smooth process. Parts department is GREAT! Service did a excellent job taking care of me. excellent job taking care of me. More

Prepaid Oil & Rotation service. Also answered questions about wheel service that can be provided at the dealership. about wheel service that can be provided at the dealership. More

George was great! He walked me through my options, and never made me feel like i was obliged to do anything that I couldn't afford. He explained that certain items were needed sooner than others, and let never made me feel like i was obliged to do anything that I couldn't afford. He explained that certain items were needed sooner than others, and let me know what steps to take moving forward. Awesome. More

All the times i've been to this dealership. i've been attended very good and given appropriate estimates of the time it takes to get the job done. Jamie has been very attentive to detail. Telling me what attended very good and given appropriate estimates of the time it takes to get the job done. Jamie has been very attentive to detail. Telling me what I need to replace and look out for. Also had a piece of foam hanging from my truck he took care of it. Very nice place and staff. More

Great customer service! He explained everything and offered deals. I definitely recommend him as a service tech. offered deals. I definitely recommend him as a service tech. More

Great service w Chris and the team there …like the video. Appreciate recommendations but did nothing but oil change as i was very pressed for time. The missing clips and disconnects on the wiper sprayer show Appreciate recommendations but did nothing but oil change as i was very pressed for time. The missing clips and disconnects on the wiper sprayer shown in the video enabled me to forward this to the mossy paint shop to show them what they missed More

Christian has provided great customer service! He was able to have my vehicle fixed in a timely manner with my demanding work schedule. I will definitely be back to get my other vehicle services complete able to have my vehicle fixed in a timely manner with my demanding work schedule. I will definitely be back to get my other vehicle services completed. Thank you! More

Very professional, on time, explained all the services that would be done, and necessary time. Easy check out. that would be done, and necessary time. Easy check out. More

They are punctual, clear with the explanations about my car. I am feeling confident counting with them. car. I am feeling confident counting with them. More