Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,364 Reviews

1,364 Reviews of Shottenkirk Nissan Katy - Service Center

Sort by
December 18, 2023

I truly recommend Shottenkirk’s service manager, George Peters Jr. He is very professional while working. His service is enthusiastic, and he will introduce the vehicle in detail; the condition of the vehi More

by lucywang336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Shottenkirk Nissan Katy responded

lucywang, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

December 17, 2023

Fabulous at communicating, thorough service with good explanations , courteous, welcoming, efficient, very helpful and friendly More

by dkrumrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice
Report | Print
Dec 18, 2023 -

Shottenkirk Nissan Katy responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

December 16, 2023

No communication from anyone in the service department. We had to initiate all communication, I would think that should’ve been the other way around. More

by THOMAS.RHOADES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosalyn
Report | Print
Dec 17, 2023 -

Shottenkirk Nissan Katy responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 281-436-4395 and ask for one of our managers.

December 13, 2023

Awesome as always. I really appreciate the service and efficient and quick they are. Martin is always helpful More

by 1983chaice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
Report | Print
Dec 14, 2023 -

Shottenkirk Nissan Katy responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

December 07, 2023

Thank you for 10 years of service for my Nissan! You’re service is very appreciated! More

by DEBBIEYABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Ortega, Jaime Rohlmeier
Report | Print
Dec 10, 2023 -

Shottenkirk Nissan Katy responded

DEBBIEYABS, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

December 02, 2023

Everything went great as usual! Jaime always makes sure I get everything I need done and does it in a good amount of time! More

by A.WALKER102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Dec 04, 2023 -

Shottenkirk Nissan Katy responded

A.WALKER, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 29, 2023

Jaime was amazing and on a top of things, I stopped coming to Shottenkirk and prefer to go Mossy instead, due to a bad experience in the past even though it is closer to my house but the customer servi More

by ABIR DJENDOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Nov 30, 2023 -

Shottenkirk Nissan Katy responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 281-436-4395 and ask for one of our managers.

Nov 30, 2023 -

ABIR DJENDOU responded

Actually I was saying that I got excellent service this time thanks to Jaime and I am definitely coming back. Thanks!

November 29, 2023

Excellent service, fully automated interaction between customer and service, my service representative was accurate and very nice. More

by EDMUNDO.HERRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Nov 30, 2023 -

Shottenkirk Nissan Katy responded

EDMUNDO.HERRERA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

November 28, 2023

Martín did a great job explaining what was going to be done to my car and kept in touch timely! He is a great customer service oriented person. I will definitely request for his support on my next serv More

by EAZUAJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malick Mbow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martín
Report | Print
Nov 29, 2023 -

Shottenkirk Nissan Katy responded

EAZUAJE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 24, 2023

Buen trabajo adelante vsn por buen camino son el #1 buen trabajo cordialesbuena atención 5 estrellas More

by GERARDOROMERO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier
Report | Print
Jan 04, 2024 -

Shottenkirk Nissan Katy responded

Gerardoromero11, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Taylor Heilers Owner Loyalty Manager

1
...
10
11
12
...
137