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Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,364 Reviews

1,364 Reviews of Shottenkirk Nissan Katy - Service Center

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January 31, 2024

My technician, Martin, was nothing short of amazing. He was very professional and both called and texted me with updates until service on my car was complete. More

by ASHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
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Feb 01, 2024 -

Shottenkirk Nissan Katy responded

ASHLEY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 25, 2024

We have had a Rouge since 2017 and it is below the standards of the 2 kia vehicles we have an way below the Chevrolet More

by GABEGARDINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2024 -

Shottenkirk Nissan Katy responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 281-436-4395 and ask for one of our managers.

January 17, 2024

Great service by Martin, the service advisor . He explained everything in great detail and took my decision very positively More

by SUN4MVIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Jan 17, 2024 -

Shottenkirk Nissan Katy responded

hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 11, 2024

The best Nissan dealership especially the service department rep. Martin Ortega! His one of the best person. More

by RMJ4U2C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
Report | Print
Jan 11, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 06, 2024

The service team especially Jamie is amazing! And Latonya & Mario from the Sales team were fabulous with our recent purchase. More

by HIGGINSMORRISON
Recommend Dealer
Yes
Employees Worked With
George Peters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris from Finance made the paper work not as painless , Mario Compean
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Jan 08, 2024 -

Shottenkirk Nissan Katy responded

HIGGINS, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!

January 02, 2024

Knowledgeable fast kind staff thank you skottenkirk Nissan katy I recommend it to anyone thanks More

by Black bird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier
Report | Print
Jan 03, 2024 -

Shottenkirk Nissan Katy responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

December 26, 2023

Always great service at Shottenkirk especially when George Peters is your service representative. He's always friendly, helpful and gets the job done. More

by RAHOHO98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Shottenkirk Nissan Katy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 23, 2023

Everything was done in a timely manner and efficiently, great experience! They made me feel very comfortable More

by DAGUIRRE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Francis, Marco Compean, Jaime Rohlmeier
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Dec 26, 2023 -

Shottenkirk Nissan Katy responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

December 20, 2023

Martin was very friendly and explained things when needed during my visit. Thank y’all and see y’all soon More

by ACEVEDOELIZABETH50
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Dec 20, 2023 -

Shottenkirk Nissan Katy responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

December 20, 2023

Eloy was an absolute joy to buy from. Made me feel comfortable and heard throughout the whole buying process. More

by JAMIE.COURVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eloy
Report | Print
Jan 04, 2024 -

Shottenkirk Nissan Katy responded

Jamie.courville, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day! Taylor Heilers Owner Loyalty Manager

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