Shottenkirk Nissan Katy

Entered service drive up and was quickly greeted. Walked in and was not greeted. Service rep did not look up until he was done with current customer and done with his paperwork. Greeting was “what br Walked in and was not greeted. Service rep did not look up until he was done with current customer and done with his paperwork. Greeting was “what brings you in?”. A simple, “Hi I will be right with you” would have been suffice. After I was checked in there was no review of repairs needed. I even had to ask the 2 main questions EVERY customer wants to know: how long should I expect to wait and do you have my correct number to contact me? To my surprise, I received a emailed and texted link to get an inspection report & number to text for updates. 2 hours in I got an inspection report which a was a 2 second video of a paper report. Then another link with the actual inspection report that was BLANK with greyed out fields. I decided to use text number provided for text updates. No response. Sent another text about 15 mins later. No response. A few mins later I received an automated text from another number that said “ Good afternoon, just a friendly reminder that your vehicle is ready for pick up.” Where was the initial reminder? Waled up to front and service rep said “sign here”. Again no greeting of recap of service. Then rep said “here is your keys” and looked away. Another question EVERY customer wants to know, “where is my car???”. Overall, the job was done but the service is extremely lacking. I will not be returning to this dealership’s “service” department and would not recommend this location to any of my family and friends. Perhaps rename “service” department to “repair area”. But the job was completed and why am I even complaining, right? More

This place is awful. This was my first time buying a nice car in my life. It was supposed to be a special and fun moment. We got there early on a Saturday morning, I want This was my first time buying a nice car in my life. It was supposed to be a special and fun moment. We got there early on a Saturday morning, I wanted to test drive a 23 rogue and a brand new rogue SL. From the get go, our awful sales guy Bryan was trying to discourage me from buying the new one. On the test drive I was only able to take the used one for a 3 minute u turn around the feeder back to the dealership, and the new one I was told I could just test drive in the parking lot because its basically the same. After about 2 hours of "negotiations" Bryan was so sure that there was NO way he could get it cheaper because you HAVE to buy their dealership warrenty thing they have, we finally agreed on a number. My husband noticed the trim on the front end was peeling away and he brought it up the salesguy. I immediately had second thoughts and wanted to leave but Bryan assured us that he would fix it THAT day. After we got further in the process we were told that it actually wouldn't be fixed that day and he had to order the part, but assured us he would be ON IT. We signed the papers, and after looking for someone to give us our car, we finally found Bryan talking to some new customers completely forgetting us. He told us the car was being washed. I informed him that we have been here for SIX hours and my toddler needed to leave so we could eat. He assured me that the second it was finished he would let us know. Well of course that didn't happen, Bryan was test driving with new customers and now that we signed the papers we were no longer important. My husband stops Bryan and tells him we need to go and the car has been parked up front for a while. Bryan hurriedly hands us our keys and says he has to screw on the new plates. After dropping the plates 3 times, because apparently he couldn't screw in the screw because he was in too much of a hurry to get back to his new victims. He hurridly hands us the keys and we are sent away. No copies of the papers, no receipts other than the ones we signed with the nice finance guy. Since leaving the dealership, Bryan told me he would text me and tell me an eta on when that part comes in. He continues to not respond to me. We have called up there and they just take our name down and nothing comes of it. I'm starting to realize that they aren't fixing anything and that I'm just stuck with what I have. Thanks for making the one time I buy something nice for myself awful and stressful. More

His customer service was great. Mr. Ortega explained to me what was my best options for my car. His professionalism and understanding was outstanding. I was able to leave my car in Mr. Ortega explained to me what was my best options for my car. His professionalism and understanding was outstanding. I was able to leave my car in great hands and get something to eat. when I came back I was able to leave in peace. Thank you Mr. Ortega More

Very professional and courteous. Provided an alternative to the vehicle we were interested in. Took a little longer than usual to finish the paperwork, but this may not have been t Provided an alternative to the vehicle we were interested in. Took a little longer than usual to finish the paperwork, but this may not have been the dealership's fault. More

All of the guys there made sure I was able to get in the truck I’ve been wanting for a while! Great place 10/10. truck I’ve been wanting for a while! Great place 10/10. More

Just needed a quick oil change and they got it done in 40 minutes with tire rotation and all . minutes with tire rotation and all . More

Service was exceptional! Didn’t wait long for a service advisor when I pulled my car up. Mario provided great customer service and service didn’t take that long at all. Didn’t wait long for a service advisor when I pulled my car up. Mario provided great customer service and service didn’t take that long at all. More

Martin help me out to resolve some of the recommendations for critical repair( a very misnomer). But it is in the dealership for agreed repair. Pick it up tomorrow. for critical repair( a very misnomer). But it is in the dealership for agreed repair. Pick it up tomorrow. More

Adrian did a great job getting us into our new truck. Christopher got us the best rate possible. Highly recommend this dealership to anyone that is interested in a new car or truck. Christopher got us the best rate possible. Highly recommend this dealership to anyone that is interested in a new car or truck. More

It was such a pleasant visit! Martin in service was absolutely great!!! Five star service! Martin in service was absolutely great!!! Five star service! More