Shottenkirk Nissan Katy

Very welcoming employees all ready to serve and help out, even on a Friday afternoon at 5pm. even on a Friday afternoon at 5pm. More

Martin was amazing, and extremely helpful he made sure I understood the whole process on my service. He also followed up with me making sure I was up to date with everything I needed to know. I am very sati understood the whole process on my service. He also followed up with me making sure I was up to date with everything I needed to know. I am very satisfied with my experience at Shottenkirk Nissan with Mr Ortega. More

Very good service, George is the best there is here. Very detailed and friendly. He is awesome!! Very detailed and friendly. He is awesome!! More

We have a Excellent service experience, everything went very smooth. Good communication with the agent very smooth. Good communication with the agent More

Very good servicié, employees very kínd and polite. The y really know about customer servicio. The y really know about customer servicio. More

Shawn Connally is the reason we came back to this location!!!!!! He is awesome!!!!! We initially came in a few weeks prior and another employee helped us (who no longer works there). We needed our location!!!!!! He is awesome!!!!! We initially came in a few weeks prior and another employee helped us (who no longer works there). We needed our oil changed and We were told our car also needed a part to get changed due to a recall. We were told by that other employee that he would let us know if they had the part in stock and if they did, it would take a couple of hours to change on top of our oil change. We were okay with waiting if the part was available. We sat there for 6 hours, trusting that the reason the employee had not come to look for us was because the part was available!!!! This is where Shawn steps in. He was so attentive to what was going on in the waiting area that he realized we had been there for HOURS. Although we initially were not his customers, He approached us and asked what was going on and we told him exactly what we wrote above. He went to check on our car and he informed us the part was not available, the mechanic left and our oil change was never done. If it wasn’t for Shawn’s exceptional customer service and attention to detail, we would’ve never came back to this location again. In the years we’ve been attending, he’s the ONLY employee that we have worked with there that has incredible customer service and is honest. He had to fix what his coworker did to us. He’s exactly what this location needed! Thank you Shawn!!!! More

Mario was very nice and took care of me from the start to the finish. I will definitely continue to come back. Always good service when I go and if there ever is a problem they always fix the issue and take the finish. I will definitely continue to come back. Always good service when I go and if there ever is a problem they always fix the issue and take care of me. More

Service was great. 👍 Got an oil change and tire rotation. George was helpful and friendly. The video updates were great too. 👍 Got an oil change and tire rotation. George was helpful and friendly. The video updates were great too. More

This is a great dealership. I am very pleased with my new vehicle and my trade in. I am very pleased with my new vehicle and my trade in. More

I got a problem in my car fixed and shawn in service was very helpful. very helpful. More