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Shottenkirk Nissan Katy
Katy, TX
1,798 Reviews
Welcome to Shottenkirk Nissan Katy
When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
This dealership strives to provide the best vehicles and service possible to the dealership area. Or experienced sales and service staff is available to help you find and maintain your next vehicle. Visit our showroom today and let us help you find your dream vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,798 reviews
September 22, 2024
At the service desk, seemed like “service” was missing a bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 ser bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 service desk personnel basically ignored my arrival - 1 kept working on his computer, 1 doing paper work and 1 stayed on the phone with a customer. No eye contact or even a greeting smile of acknowledgement. Even if they are so busy, my human expectation was at least a hello or a non verbal “hello” with a minimum of eye contact and a smile. When asked who can help me, 1 on the computer said the other 2 will help. The 2nd person not on the phone, replied “NO” and pointed to the 3rd person on the phone. Seemed rude. But ok. Finally when the 3rd person got off the phone, then we were back in business. No issues afterwards. Point of this write up - your service desk personnel need training in customer service. If they keep behaving like they did, more not so positive reviews will keep coming and more customers will feel the pain at your dealership. More
by TXRENTAL2012
Verified Customer
September 20, 2024
My car was hard to find in a dealer trade but these guys jumped through hoops to get it here. I was impressed. Very pleasant and courteous. Mehran and Marco worked really hard to get me what I wanted. jumped through hoops to get it here. I was impressed. Very pleasant and courteous. Mehran and Marco worked really hard to get me what I wanted. More
by artbrewster
September 14, 2024
Always such a pleasure to get my service here. Mario was prompt, attentive, and did such a great job! Mario was prompt, attentive, and did such a great job! More
by MAXLROBINSON85
Employees Worked With
September 13, 2024
The dealership also offers a great selection of cars, and the customer service was top-notch. I highly recommend for anyone in the market for a new or used car. the customer service was top-notch. I highly recommend for anyone in the market for a new or used car. More
by MAYSIEGONZALEZ65
Employees Worked With
September 12, 2024
Great service fast and very communicative. the videos they send showing the diagnostics are helpful the videos they send showing the diagnostics are helpful More
by ANALUCIA.VS
Employees Worked With
September 12, 2024
Martin is exceptionally good having good knowledge of customer care and service delivering. Bravo keep up. customer care and service delivering. Bravo keep up. More
by SINGHRB
Employees Worked With
September 12, 2024
We have been using Shottenkirk Nissan for over 5 years now and we are always very well taken care of. George is amazing, he has 10/10 customer service. now and we are always very well taken care of. George is amazing, he has 10/10 customer service. More
by AMANDABEATTY83
Employees Worked With
September 09, 2024
Great experience! This is my 3rd time visiting. I usually go for oil changes. This time was battery issues. Shawn was amazing in services. Preston provided the fr This is my 3rd time visiting. I usually go for oil changes. This time was battery issues. Shawn was amazing in services. Preston provided the free shuttle. Both made my experience awesome! More
by EKESHARI
Employees Worked With
Shawn, Preston
September 05, 2024
Always receive an exceptional service provided by George Peters and appreciate the personal customer service. Peters and appreciate the personal customer service. More
by VYAZMIN21
Employees Worked With
August 31, 2024
Best service center in the city. Tech is a genius. I was in and out rapido Tech is a genius. I was in and out rapido More
by HOUSTONIMPORTS
