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Shottenkirk Nissan Katy

Katy, TX

Overview
Employees
Reviews
Vehicles
4.6
1,798 Reviews
Welcome to Shottenkirk Nissan Katy When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have. This dealership strives to provide the best vehicles and service possible to the dealership area. Or experienced sales and service staff is available to help you find and maintain your next vehicle. Visit our showroom today and let us help you find your dream vehicle!
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25550 Kingsland Boulevard

Katy, TX

77494

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Showing 1,798 reviews

October 12, 2024

George was very helpful in getting my car the service it needed and the process was very quick and efficient which I appreciated! Great communication as well which helped me know when to get my car and what More

by ALYSAGONZALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Shottenkirk Nissan Katy responded

ALYSA, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 11, 2024

Taking more time to process and customer has to wait for long time to complete process More

by SVSANATH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malick Mbow
4.0
This rating includes all reviews, with more weight given to recent reviews.
David McElmurry
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Katy

October 09, 2024

After taking prior appointment at 11. 30 and waiting for 2 hours, the recall logic was not updated for my Rogue 2023 and came back with no work done. Expected at least recall related work More

by BALAJI.AWASKAR
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
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Oct 10, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 281-436-4395 and ask for one of our managers.

October 04, 2024

Martin was great to work with. Shop completed the work in a timely manner. Thank you! More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 03, 2024

Customer Service is always good, and I like that they take pictures before vehicle is serviced. More

by JLPOSEY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Compean III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Shottenkirk Nissan Katy responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

October 03, 2024

Thank yall so much! !! I’m very happy and very please with my purchase!!! You guys have never let me down, this is my 2nd purchase!! More

by BNPERRY_2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Pho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!

October 01, 2024

Very attractive and knowledgeable provided outstanding customer experience Mario is amazing one of the best. More

by DORIELLED28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Compean III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 29, 2024

Martin is very professional on what he does. He takes pride in his work, goes the extra mile to help out. I highly recommend you come to this dealership. More

by LOZANOCARMEN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Shottenkirk Nissan Katy responded

CARMEN, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 26, 2024

Alex is very professional and helpful. Dealership is as also nice and staff are quick to assist. Only complaint I have is when it comes to finalizing the deal, numbers will significantly g More

by Cholo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Ortega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Compean III
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Ehler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donyell Livingston
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Sep 27, 2024 -

Shottenkirk Nissan Katy responded

Cholo, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Katy

September 26, 2024

Service advisor Martin was great, however labor cost for service should not have been as expensive as it was. Last and most important, charging a 3% service fee to pay with a credit or debit card is absolut More

by Jay Thomas
Recommend Dealer
No
Employees Worked With
Martin Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Shottenkirk Nissan Katy responded

Jay, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Katy

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