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Shottenkirk Nissan Katy

Katy, TX

Overview
Employees
Reviews
Vehicles
4.6
1,798 Reviews
Welcome to Shottenkirk Nissan Katy When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have. This dealership strives to provide the best vehicles and service possible to the dealership area. Or experienced sales and service staff is available to help you find and maintain your next vehicle. Visit our showroom today and let us help you find your dream vehicle!
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25550 Kingsland Boulevard

Katy, TX

77494

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Showing 1,798 reviews

August 15, 2023

Service was very helpful and they weee accommodating. The only thing I would say is y’all have way too many surveys. I have filled this one out twice already. More

by Steffy_campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier
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Aug 16, 2023 -

Shottenkirk Nissan Katy responded

Steffy_campbell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 15, 2023

Zeb and Marco should move into used car lot it would be a perfect fit does not belong in new car section LIES LIES MISLEADING sold brand new car on lies with MSRP sticker missing so we could not realize it More

by SATTAR.ANWAR
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Zeb Pointdexter IV, Mario Compean
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Aug 15, 2023 -

Shottenkirk Nissan Katy responded

Anwar, I can appreciate your frustration, no one was lying about the Maroney sticker missing, The Rogue you purchased was indeed a vehicle that came from another dealer, I was aware the car was missing it's sticker. I had ordered a new one, they take a while to come in. I'm aware Zeb showed you three different Rogues to pick the one you wanted. It is my understanding that sat in the one you wanted and picked the one you purchased. The Nissan Propack was adequately disclosed. I'm currently looking at 4 different times where it was shown to you and you signed the purchase offers. If you would like to review your signatures, I would be happy to provide them for you. My email is taylorheilers@shottenkirk.com Taylor Heilers Owner Loyalty Manager

Aug 16, 2023 -

SATTAR.ANWAR responded

was told its in the glove compartment yes the car came from Humble had 7 miles Retail Purchase Agreement said 7 miles too but it had 75 miles (not compalining) Just becuase you sit in the car you have to purchased it Yes i sat in the car i purchased but i was lied when i was told it had the platinum package ($650) just like the 3 other cars on the lot (not compalining about the car) Nissan Propack contract was not disclosed nor does it say anywhere i had purchased it.when i was signing i had asked about it i was told dont worry we are not charging you for it. Its complimentary from the company but you'll have the nerve to charge $2999 for a lousy coverage. Please look at the paperwork it does not say how much will i be charged for or cost me and whether i can get refund on it or not. On purchase agreement it says Ethos Maintenance Con $176 i was told this was for the NISSAN PROPACK which you'll were purchasing from Ethos and charging me just for the paperwork.(which sounds right for the lousy coverage) Please refund me $2999 for the Nissan Propack and $650 for the Platinum Package if you search under the vin number it will tell you this car does comes with the platinum package/ Hopefully we can review this asap and i will have to seek my remedy for it from somewhere else unneccessary expense just becuase of your staff and not becuase of NISSAN car company

August 12, 2023

Attention, fast, very friendly people, good prices. it's a good option.I feel well cared for, thank you More

by ROSAGABI5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria laura Goncalves
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Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

August 11, 2023

Every time I call I am given answers and help along the way. Went and had my first oil change this week and they sent me a neat video of the whole process on my own car! More

by COVARRUBIAS.YASMIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasen Vann
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Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

August 11, 2023

Martin was excellent when I brought my car to be serviced! Kind and incredibly helpful. More

by NATHASIMOES17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
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Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

August 11, 2023

I was pleased with the service by David and the finance team. I liked that the process took about four hours. More

by ELENA.BREEDING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David McElmurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

August 10, 2023

A great car buying experience. Sales staff were friendly and professional. I definitely recommend them. More

by JAMES@20-20PARKING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Compean
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Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

August 09, 2023

Everyone was nice and helpful. They fixed what needed to be fixed and let me know what little things need attention. More

by KATHYROOS2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier
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Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

August 08, 2023

My service contact (Mr. Martine) is very courteous, detailed information always provided, service always thorough and done in a timely manner. Waiting area is always clean. More

by MOMZBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martine
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Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

August 07, 2023

I handed off my keys to Jaime. Very short time later my car was ready. More

by WCROFT18
Service Time
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

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