Shottenkirk Hyundai - Service Center

Made appointment Had 4 confirmation s sent to me When my husband dropped car off he was told no appointment so we had to be worked in which took all day for an hour procedure my husband dropped car off he was told no appointment so we had to be worked in which took all day for an hour procedure More

They greeted me cordially, listened intently to what services were needed, set an agreeable time for completion, and had my car ready earlier than estimated. I really appreciate the high quality of care services were needed, set an agreeable time for completion, and had my car ready earlier than estimated. I really appreciate the high quality of care that Shottenkirk Hyundai provides! More

`I had a recall on my vehicle and called to see it there had been a fix created. The rep looked my vehicle up in the system and advised that yes a fix had been created and made an appointment for me 10-14 had been a fix created. The rep looked my vehicle up in the system and advised that yes a fix had been created and made an appointment for me 10-14 days later. When I arrived at the appointed time I was told that they did not have a fix yet. I told the guy, that I had been told differently and that was why I was here! He said he would check it and asked if my phone number was 404-xxx-xxxx. I told him no that was my husband’s number. He then said is yours 770-xxx-xxxx. I said no that was incorrect as he had two numbers transposed. He did not correct it on his computer. I waited for over an hour and my husband called me to say that he had just gotten a text from Shottenkirk advising that my vehicle was ready. I thanked him since no one at the dealership had said anything to me about this. This is my second recall on a brand new vehicle, with months wait time for fixes to be developed. Needless to say, I am not impressed by Hyundai, or the service being provided at this time. More

The only dealership in my area with availability, thank goodness. Amy was exceptionally helpful with updates. It took two more days than expected but got my car back and it worked great! goodness. Amy was exceptionally helpful with updates. It took two more days than expected but got my car back and it worked great! More

Service was fast, the garage was very clean and the service technician was very professional! service technician was very professional! More

I felt completely blindsided by the price. I would’ve appreciated a call before things were just upgraded according to mechanic/manager opinion and not the owners budget(me). The price I got w I would’ve appreciated a call before things were just upgraded according to mechanic/manager opinion and not the owners budget(me). The price I got when I picked up my car- compared to when I called for a price the day before- was a two hundred dollar difference because a man decided my car need the most expensive oil. Never asked me or called and said it NEEDED it vs the more affordable transmission oils. I’ll go elsewhere. Very unhappy. More

Thank you for the excellent customer service and communication. The team did a great job. communication. The team did a great job. More

The service is very good. The waiting time was too long. I will still use their srlervices. The waiting time was too long. I will still use their srlervices. More

Easy to schedule appointment. Associates are friendly and professional. Took vehicle back right on time! Associates are friendly and professional. Took vehicle back right on time! More

Having to leave my Hyundai Santa Fe car at Shottenkirk Hyundai for three days to run diagnostics was a major inconvenience. On another note, between my Sante Fe and Kona vehicles, on three separate oc Hyundai for three days to run diagnostics was a major inconvenience. On another note, between my Sante Fe and Kona vehicles, on three separate occasions I was informed that I would be called when the part came. This did not happen at any time. I have always had to call Shottenkirk to see if the part had come in and in all occasions it had been in for several days and no one never called me to make an appointment to put the part on the vehicle. More