Shottenkirk Hyundai - Service Center

I brought my car in for a recall repair - there was nothing wrong with the car. The dealership had my car for almost 3 weeks, and representatives (when we could EVER reach someone) were dishonest about nothing wrong with the car. The dealership had my car for almost 3 weeks, and representatives (when we could EVER reach someone) were dishonest about the situation, never clear or honest about what had been done, and never provided any information or details about progress. I feel very confident my car sat in the shop untouched for weeks. We were never kept informed and only received responses after repeated calls/messages. This is very possibly the worst customer service I have ever received. When I was finally able to go pick my car up, the battery was completely dead and the service technician had to jumpstart for me to even leave. I can’t believe that they said the repair was done, but clearly had never even driven the car to make sure everything was in order. Again, very likely the worst customer service experience I’ve ever had. More

I dropped off my car at 3pm the day before my appointment and was picking 2 hours later:) It was one of the best experiences I've had at any service department! They were friendly answered all my questions w and was picking 2 hours later:) It was one of the best experiences I've had at any service department! They were friendly answered all my questions without any eye rolling:) Thank you!! More

Convenient, clean, would prefer to deal with advisor directly vs. a call center. Advisors are helpful & courteous. directly vs. a call center. Advisors are helpful & courteous. More

Great service, they did warranty and recall repairs at no cost while I waited, along with routine maintenance. Another dealer wanted to keep the car for 2 days, which would have been difficult or expensive f cost while I waited, along with routine maintenance. Another dealer wanted to keep the car for 2 days, which would have been difficult or expensive for me, since I live far from the nearest dealer. More

Much better than the last experience I had with their service department. I had a 1 pm appointment for an oil change and tire rotation. I was in and out in an hour. Amy was very efficient and asked if I service department. I had a 1 pm appointment for an oil change and tire rotation. I was in and out in an hour. Amy was very efficient and asked if I had any other questions about the car. She answered one small question and solved a problem for me. More

Great service, fast and reliable work. Multiple appointments available that easily accommodate to my schedule Multiple appointments available that easily accommodate to my schedule More

Great customer service. very friendly and respectful. Amy kept me updated as to the progress of my vehicle very friendly and respectful. Amy kept me updated as to the progress of my vehicle More

Made appointment Had 4 confirmation s sent to me When my husband dropped car off he was told no appointment so we had to be worked in which took all day for an hour procedure my husband dropped car off he was told no appointment so we had to be worked in which took all day for an hour procedure More

They greeted me cordially, listened intently to what services were needed, set an agreeable time for completion, and had my car ready earlier than estimated. I really appreciate the high quality of care services were needed, set an agreeable time for completion, and had my car ready earlier than estimated. I really appreciate the high quality of care that Shottenkirk Hyundai provides! More

`I had a recall on my vehicle and called to see it there had been a fix created. The rep looked my vehicle up in the system and advised that yes a fix had been created and made an appointment for me 10-14 had been a fix created. The rep looked my vehicle up in the system and advised that yes a fix had been created and made an appointment for me 10-14 days later. When I arrived at the appointed time I was told that they did not have a fix yet. I told the guy, that I had been told differently and that was why I was here! He said he would check it and asked if my phone number was 404-xxx-xxxx. I told him no that was my husband’s number. He then said is yours 770-xxx-xxxx. I said no that was incorrect as he had two numbers transposed. He did not correct it on his computer. I waited for over an hour and my husband called me to say that he had just gotten a text from Shottenkirk advising that my vehicle was ready. I thanked him since no one at the dealership had said anything to me about this. This is my second recall on a brand new vehicle, with months wait time for fixes to be developed. Needless to say, I am not impressed by Hyundai, or the service being provided at this time. More