Shottenkirk Hyundai - Service Center

Great response and customer service delivers to both me and my husband. Meet expectations! Thank you and my husband. Meet expectations! Thank you More

I will continue to bring my car there for service as team in the service center is great! They really want to make sure that each person is taken care of. They also make sure each person has a thorough under in the service center is great! They really want to make sure that each person is taken care of. They also make sure each person has a thorough understanding of what needs to be fixed on their car. Thank you for showing such great care and customer service!!! More

They did a great job. Had it turned around quickly and there were no surprises. Very pleased. Had it turned around quickly and there were no surprises. Very pleased. More

They are very helpful and knowledgeable. Love any and Omar…. Always friendly and fast. Always make me feel incredibly goid Love any and Omar…. Always friendly and fast. Always make me feel incredibly goid More

I understand things can get busy (especially on a Holiday week). When that happens, good communication can take a lot of the sting out of that. My daughter's car would start but immediately stall, so it w week). When that happens, good communication can take a lot of the sting out of that. My daughter's car would start but immediately stall, so it was towed to Shottenkirk Thursday morning, July 6th. I told her to call when she could to confirm the car got checked in and diagnosed. She was at work, but called at 1:30 and spoke to someone who told her they were very busy but he'd transfer her to service. She left a message and got a call about 4:00 from Omar. He said they had the car and it would take 72 hours to diagnose. That seemed like a long time, so I told her to check the next morning. She got voicemail, and didn't leave a message. I called. I got a call back from Omar around 10:00 AM. He said they would try to look at it around Noon, but diagnosing (or maybe it was starting on it) could take 72 hours. At 10:40 I got a text from Michael with his contact info if I had questions. My daughter got a call from Michael and was told something about the AC compressor and drive belt. She wasn't completely sure. I texted Michael at 3:16 to confirm. I got a text back at 6:57 and he confirmed. I texted right back asking if there was a guestimate on how long it might take. I never heard back. Granted, it was 6:57 on Friday night, but we were trying to determine how long she would be without a car the next week. On Monday morning I called Michael's number a few times. Every time it would ring once and then hang up. I texted again at 12:53 that I still would like a guestimate on time, and could I get the cost. I left a message on Omar's voicemail, and told my daughter if she or I didn't hear back she should go in person to see what she could find out. She got there around 2:00 and spoke to Amy, who gave her the cost and told her the parts would most likely be there Wednesday, and they could start the repair then. I believe this is when the parts were actually ordered, not on Friday or earlier in the day on Monday. Macy told me Michael was not working Monday. If she had not gone there, who knows when that would have happened. I don't blame Michael for not being there, but it seems like there should be a ticketing system or some kind of way to track and handoff a job so it doesn't fall through the cracks. I told my daughter to call Wednesday to see if the part was in, so they might start on it in time to get it that night. She called around 12:40. I think she got voicemail, but I can't remember if she left a message. The next day (Thursday) she was at work, and called a little after 3:00 and I think spoke with Michael. They were still waiting on parts. The ETA was the next day (Friday), and if it came in by Noon, they could have it ready by the end of the day. I told her she should call Friday around 11:00 for status, so maybe we could get the car before the weekend. I heard from her around 1:00. Michael had told her earlier he would call when the parts came in. He hadn't called, so I called. I spoke with Amy who told me even if the parts were in, the car could not be done that day because it was too late in the day. I explained what my daughter had been told. She checked and said that the parts actually had come in, they were working on it, and it should be ready in a few hours. She was just not aware of that. My daughter was working, so my wife and I arranged to go pick it up. I got there at 5:30 and spoke to Michael. He was very polite and apologetic about the delay. He pulled the car around. As I was leaving, I noticed the air was on but blowing very hot. I pulled it back in to make sure I had the right buttons pushed. Michael took it for a minute and came back and the air was blowing cold. He said it had been sitting in the heat and probably wasn't on long enough. But, on the way to drop it off to my daughter it stopped working. She's since confirmed it's working intermittently. Maybe low freon? I texted Michael and he said she could bring it in Monday. More

I felt very comfortable dealing with these folks. I drove 2 hrs to their location. I wasn't disappointed I drove 2 hrs to their location. I wasn't disappointed More

Brought my 2023 Kona in for the first oil change and was very pleased with the experience. Very friendly and quick service. very pleased with the experience. Very friendly and quick service. More

So helpful and so sweet and kind would work with amy again an only amy again an only amy More

Amy was Great! She answered all my my questions and seemed to genuinely care about my needs. She answered all my my questions and seemed to genuinely care about my needs. More

Always very helpful. Very clean waiting area with lots of snacks to make you feel comfortable . Employees are very professional . We purchased our vehicle from another de Very clean waiting area with lots of snacks to make you feel comfortable . Employees are very professional . We purchased our vehicle from another dealer and we’re welcomed in your service department . More