Shottenkirk Hyundai - Service Center

We had issues with our Palisade. No more issues and we had a great experience with Shottenkirk. Omar was very helpful throughout our experience. Thank you! No more issues and we had a great experience with Shottenkirk. Omar was very helpful throughout our experience. Thank you! More

Very good nice staff car done in short time and very pleased with service will be back pleased with service will be back More

Everyone was so friendly from start to finish. And service was quickly done for me to get on with my day And service was quickly done for me to get on with my day More

Took over 3 hours for a scheduled oil change . When I texted Amy how the status was, it went unanswered When I texted Amy how the status was, it went unanswered More

Service desk employees could be a little more friendly. Not happy that it took 2 hours to do an oil change and tire rotation when I was the first one at the dealer at 6:55am. Not happy that it took 2 hours to do an oil change and tire rotation when I was the first one at the dealer at 6:55am. More

This is the end of the story from a review from the other day (July 15), when were still having an issue with the car we brought there for service. This gives the final piece of the story about a second visi day (July 15), when were still having an issue with the car we brought there for service. This gives the final piece of the story about a second visit to after the first repair did not completely fix the issue. Long story longer (but shorter than the last review), to recap, we have an Elantra my daughter drives, and it was towed to Shottenkirk Hyundai because it would not stay running when started. The car was towed there on a Thursday morning, July 6th. My daughter made a call at 1:45 that afternoon to make sure it was there and was checked in. She got a call back at around 4:00 confirming that, and was told it would take 72 hours to check it out. I called on Friday, July 7th to confirm the 72 hours, which seemed long, and was able to get someone to look at it that afternoon. Shortly after I got an automated text, so I knew it was in the system. My daughter received a call later and was told that it was the AC Compressor and drive belt. My daughter went around 2:00 PM on Monday, July 10 to find out what was going on because she and I were unable to contact anyone or get a call back. She was told the parts would be ordered and would probably be in on that Wednesday, July 12, and they could start then (and they would call her when the parts were in). She called on Thursday afternoon, and the parts were not yet in. ETA was the next day, Friday, and if they were in by Noon, they could finish the repair by the end of the day. She did not get a call by 1:00 PM, so I called and was told the parts were not in, and even if they were, it was too late now because they could not finish. I explained what my daughter had been told. They checked and the parts actually were in, they were working on the car, and it should be done in a few hours. That was great, because this was another Friday, so she would have been without a car for that weekend if it they didn't get it done. I picked up the car shortly before close on Friday night, but the AC stopped working after just a few minutes on the highway. My daughter was now able to drive it, but confirmed the AC was working intermittently. I let Hyundai know that it was not working, and she would bring it in Monday and I would like it fixed as soon as possible. She brought it back mid morning on Monday, 7/17, and was told it would take 4 hours to look at (or maybe finish it) because there were other jobs in front of her. I would think they would want to get on it as soon as she brought it in, being as we were already inconvenienced by long delays, poor communication about what was going on, and now we were back because the repair that was done did not completely fix the AC. So, we had to deal with another inconvenience as my wife had to pick up my daughter so she didn't need to wait there for four hours. Her roommate gave her a ride back and she picked it up before close that day. They had flushed and recharged the system and it's now working. As I said in my prior review, I understand this started on a holiday week, so I realize fewer people might have been working, and it's hard to get people to work these days anyway. But, you should still be able to make sure that calls are returned and that a job is tracked and does not sit idle or not have anything happening unless the customer shows up to ask. I'm sure the parts could have been ordered sooner (Friday afternoon). Also, if you make a repair and it does not fix the problem, that customer should be the priority when they bring it back in. How you communicate and handle things when they go wrong goes a long way toward improving the level of customer service you provide. This would easily be four stars if communication were better throughout, if we didn't have to call and/or show up to get status and to ensure the job was moving, and you should not have to wait hours behind other jobs if you are bringing the car back because a repair did not fix the issue. More

This was my first visit to this dealership. It was easy to book an oil change. The Service was fast and easy. It was easy to book an oil change. The Service was fast and easy. More

Great response and customer service delivers to both me and my husband. Meet expectations! Thank you and my husband. Meet expectations! Thank you More

I will continue to bring my car there for service as team in the service center is great! They really want to make sure that each person is taken care of. They also make sure each person has a thorough under in the service center is great! They really want to make sure that each person is taken care of. They also make sure each person has a thorough understanding of what needs to be fixed on their car. Thank you for showing such great care and customer service!!! More

They did a great job. Had it turned around quickly and there were no surprises. Very pleased. Had it turned around quickly and there were no surprises. Very pleased. More