Shottenkirk Hyundai - Service Center

Amy was very kind and had a great initial conversation to set my appt. However, I was told that I would have my car by end of day of service. I checked in 3/4 way through day and got a response that it had set my appt. However, I was told that I would have my car by end of day of service. I checked in 3/4 way through day and got a response that it hadn't been started yet but that it would be shortly. Then, I texted later and got no response. Hyundai closed. No response the next morning, so I called. Sadly, I'm not sure who I talked to but she was terrific. She checked with the technician and said that the car hadn't even been looked at yet but that it would absolutely be done that afternoon. And it was. Communication needs to be better, especially when I was planning on having my car back same day. More

Prompt and courteous service. Greeted on arrival and kept informed throughout the process. Very welcoming environment. Greeted on arrival and kept informed throughout the process. Very welcoming environment. More

This dealership exceeded my expectations when dealing with an engine issue that started out troublesome and most certainly expensive. Omar and his staff worked with me through the process, kept me updat with an engine issue that started out troublesome and most certainly expensive. Omar and his staff worked with me through the process, kept me updated throughout and followed through on all of the work as promised from the beginning. I plan to now frequent this service center for every bit of work needed on this Hyundai mainly due to the professional dealings and quality customer service provided. Thanks again Omar, Amy and staff. This will go a long way for me when deciding on future vehicle purchases and certain servicing. All the best, Derek More

Very professional dealership. They were polite, with a very nice waiting area. Kept me informed how the work was progressing and fair on cost. They were polite, with a very nice waiting area. Kept me informed how the work was progressing and fair on cost. More

Service was fast and Amy was a pleasure to work with. Her communication skills were excellent and made me feel comfortable leaving my car. Her communication skills were excellent and made me feel comfortable leaving my car. More

Wait much, much to long for a simple scheduled oil change (3.5 hours). I believe if people have an appointment there should be someone scheduled to do their work especially if it’s a simple oil change get pe (3.5 hours). I believe if people have an appointment there should be someone scheduled to do their work especially if it’s a simple oil change get people in and out. People don’t want to spend their day getting the oil changed. More

They do NOT call back or answer the phone. I’ve used them for the entirety of my 36k mile warranty for basic maintenance and it’s always been a pain. Among many other issues, a 3 hour wait fo I’ve used them for the entirety of my 36k mile warranty for basic maintenance and it’s always been a pain. Among many other issues, a 3 hour wait for a simple oil change with an appointment while I wait!!?! Last time I went in for an appointment, they kept my car 3 days and never called me to let me know what was happening (turns out, absolutely nothing! They never even fixed the problems!). We called and left messages 6 times and never got a reply. We even spoke briefly with the general manager, who said he’d call right back after checking on the problem….he never called! Never ever take your vehicle here- I was warned and didn’t heed it. The word is getting out. Go somewhere else! More

Amazing service. The service rep Under promised and over delivered. Car was ready in less than the time they promised. Excellent! The service rep Under promised and over delivered. Car was ready in less than the time they promised. Excellent! More

Personnel were professional and competent. However, we came in a week ago to get work done for a recall. We couldn’t get for service right then so we scheduled an appointment and came back f However, we came in a week ago to get work done for a recall. We couldn’t get for service right then so we scheduled an appointment and came back for it. The service tech, same one we scheduled our service through, said he hoped the part was available. Key point: if you schedule an appointment to get work done, the tech should definitely ensure the parts are in when the customer comes back in for the scheduled appointment. Luckily, the part was in! It could have meant 3 trips! More

Amazing service. Dropped off my car, was greeted promptly. I asked for a drop off (shuttle) and one was shortly provided. The drive home was exceptionally nice. Buddy Dropped off my car, was greeted promptly. I asked for a drop off (shuttle) and one was shortly provided. The drive home was exceptionally nice. Buddy, who has a huge heart of gold was very pleasant to talk too and did not seem to mind taking me home. More