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Shottenkirk Hyundai - Service Center

Canton, GA

4.4
547 Reviews

547 Reviews of Shottenkirk Hyundai - Service Center

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November 28, 2023

Amy was ready when I arrived Servi e knew what I needed done and it was taken care.of.in a timely fashion More

by JDEGRAVE1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Pierre, Amy Shook
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Nov 29, 2023 -

Shottenkirk Hyundai responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 27, 2023

They are good when I buy the car but when I have a problem on the car after, they are not support well. I recommend buy the car at the another dealer shop More

by Kwan
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wilcox
3.0
This rating includes all reviews, with more weight given to recent reviews.
Elvia Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Payton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Shottenkirk Hyundai responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your last visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact me, Tim Huynh on my cell phone at (706) - 503-1068 so I can further assist you.

Nov 28, 2023 -

Kwan responded

It's been less than two weeks since I bought a new car, and even though I discovered a defect in the car and requested service, I received a response from the dealer saying there was nothing they could do. I liked the color of the car that your dealership had, so I broke my promise with another dealer and paid more for the car than the other dealer's price, but I am very disappointed in the after-sales support. The manager said he would discuss it with a professional technician and contact me, but I haven't heard back yet. I continued to contact the salesperson, but there was no answer to my phone or text message. This makes me think again that even if I have to wait for a vehicle, I should go to a dealer with good reviews and buy it. I will call you at the number you gave me when I have time. My guess is it will be around Saturday or Sunday.

November 26, 2023

The employees are all nice and very professional. Amy in service has always been so helpful and knowledgeable about all of my questions and willing to help with all my needs. More

by RSBENNETTX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shook
Report | Print
Nov 28, 2023 -

Shottenkirk Hyundai responded

RSBENNETT, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai!

November 24, 2023

Everyone was very helpful, kind, and accommodating. The dealership was efficient and made it easy for me to keep my 1.5 year old daughter entertained while my car was being taken care of. More

by KYLONG12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shook, Mike Wilcox Jr
Report | Print
November 22, 2023

They are good about scheduling for service and then having my car ready before they said. Very friendly and acknowledge able. More

by MDAURAND57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shook
Report | Print
Nov 22, 2023 -

Shottenkirk Hyundai responded

MDAURAND57, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 21, 2023

Amy did a great job of taking care of our 60,000 mile service on our 2017 Santa Fe Sport. She kept us informed of the completion and delivered the vehicle to us as we waited. Much better experience tha More

by farrisjsca
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shook
Report | Print
Nov 22, 2023 -

Shottenkirk Hyundai responded

farrisjsca, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 18, 2023

Excellent service, nice workers, fast service! Quality, ,solve the problems, it is my way. Everything is good! More

by MARTINEZ19382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Nov 19, 2023 -

Shottenkirk Hyundai responded

MARTINEZ19382, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai!

November 17, 2023

Michael was very kind and professional, and I feel went above and beyond. The scheduled maintenance service took less than 1.5 hours. More

by MKLEIN777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service
Report | Print
Nov 20, 2023 -

Shottenkirk Hyundai responded

MKLEIN777, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai in the future!

November 15, 2023

I had my car serviced in August and comparatively since August, things are no longer the same and it’s not fir the better. The online scheduling was not working properly showing no available service times More

by SUSIEQROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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November 15, 2023

Amy is always a great help! she gets us in and out always understanding our needs!! More

by FLOWERGAL71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shook
Report | Print
Nov 16, 2023 -

Shottenkirk Hyundai responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai in the future!

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