Shottenkirk Honda of Huntsville - Service Center

Outstanding Service I always feel comfortable leaving m y vehicle because I KNOW they are honest, conscientious and put me, the customer, first. Ethan took my vehicle in I always feel comfortable leaving m y vehicle because I KNOW they are honest, conscientious and put me, the customer, first. Ethan took my vehicle in this morning and talked with me about what I had in mind and helped me arrive at the specific services that I needed. He explained everything thoroughly and gave me the price estimate I should expect. When it was discovered that I needed an alignment he called me, explained it to me, told me how it would change the price and was very honest and up front with me. He did not try to persuade me. . he gave me pros and cons and allowed me to make the decision. I am a 62 year old female owner of this vehicle and I'm at the mercy of the "mechanic". I know I do not have to worry about being mislead at Jerry Damson Honda. They treat me like I'm family and it is a WONDERFUL experience. This is my first Honda and I will never drive anything else. . partially because it's a great vehicle but ALSO because I can trust the employees there. I have had the car since 2013 but recently got a new phone. I had no idea how to set up the Blue tooth so simply was not using it. I ask about that when I made the appointment and they even helped me out with that!!! Thanks John Michael Totton. More

Excellent! Brian definitely took care of me on the two recent times that I brought my vehicle in! I came to get regular maintenance and then to get my rear brake Brian definitely took care of me on the two recent times that I brought my vehicle in! I came to get regular maintenance and then to get my rear brakes replaced. Neither time did I have to wait long. The hospitality of the waiting room was very nice as well. I will definitely recommend this service department to others! More

Made my day easy! No stress! I had a recall on my honda pilot and i had been putting it off thinking it would be a horrible day. But No! I made my appt a few days ahead of time an I had a recall on my honda pilot and i had been putting it off thinking it would be a horrible day. But No! I made my appt a few days ahead of time and the day of my appt Honda (Forest) call me to let me know my parts were in. I got there and they were waiting on me! They got me a rental car so i continue on with my day! They only had my car for 3 hrs and i thought it was going to be all day! Also when i walked into the customer lounge, a nice lady approach me to see if i need anything to drink or a snack! This is my 4th car i have bought from them 2 being a Honda and i never had a bad experience! More

Personalized Service! Service Writer Kurt Cowser has a knack for remembering the details about each customer - not only their cars, but even their names and what transpired Service Writer Kurt Cowser has a knack for remembering the details about each customer - not only their cars, but even their names and what transpired on previous service appointments. He is unexcelled when it comes to communication and follow-up. It is a great pleasure to work with him! Also pleased as always with the level of service performed on each of my two Honda cars. More

2004 Pilot Service, June 27, 2016 I own a 2004 Pilot and 2015 Civic. Both bought at this dealership plus a prior 2000 Civic. I have recommended several friends to this dealership. Th I own a 2004 Pilot and 2015 Civic. Both bought at this dealership plus a prior 2000 Civic. I have recommended several friends to this dealership. They also bought Civic and CRV's. I totally enjoy the people and love the service. Mark does a great job, very professional, helpful!! Keeps you informed. More

Professional and knowledgeable staff. The staff at Jerry Damson Honda Service department is professional and knowledgeable. I find that when I bring my 2007 CRV in for service, I am dealt The staff at Jerry Damson Honda Service department is professional and knowledgeable. I find that when I bring my 2007 CRV in for service, I am dealt with in a timely manner. More

Excellent Service The staff at Damson Honda Service department were professional, courteous, and efficient. I took our Odyssey in for a wheel alignment and was on my wa The staff at Damson Honda Service department were professional, courteous, and efficient. I took our Odyssey in for a wheel alignment and was on my way in less than an hour. More

Excellent Service I have been using the Service Department ay this Dealership for 11 years. I have never had an instance of bad service during that time. I have been dr I have been using the Service Department ay this Dealership for 11 years. I have never had an instance of bad service during that time. I have been driving for 60 years and have never used a dealership for over two years without a problem. The members of the service department are professional and get the problem fixed the first time. Kurt is always friendly and listens to determine the problem is rather than assuming he already knows. I will continue to use this service department. More

Good Service Always friendly and helpful and do a really good job. Get you in and out quickly. First time I have had a ride back to work and driver was so nice. Always friendly and helpful and do a really good job. Get you in and out quickly. First time I have had a ride back to work and driver was so nice. More

Excellent Service Mark knew I was coming and was waiting on me as I pulled up to the service center. Service was prompt and I was out sooner than I expected and with a Mark knew I was coming and was waiting on me as I pulled up to the service center. Service was prompt and I was out sooner than I expected and with a lower bill than I expected. More