Shottenkirk Honda of Huntsville - Service Center

Regular Service As usual customer service was great. Customer service rep was quick, efficient and professional. Ethan is a great representative for Jerry Damson-I h As usual customer service was great. Customer service rep was quick, efficient and professional. Ethan is a great representative for Jerry Damson-I have been a customer for 12 yrs and he offered the same great experience that I expect. More

Great Service!!! Mark is a very friendly service adviser and kept us informed every step of the way. The lady in the service waiting area was very friendly to everyon Mark is a very friendly service adviser and kept us informed every step of the way. The lady in the service waiting area was very friendly to everyone. Came around and asked if everyone wanted a snack or something to drink. It is very nice that you have a quiet area, a children's area, and a tv area. This dealership makes people feel like they are family......thank you More

Awesome Customer Service Thank You to Brian at Jerry Damson for excellent customer service. Very knowledgeable and professional. He makes sure his customers are well taken car Thank You to Brian at Jerry Damson for excellent customer service. Very knowledgeable and professional. He makes sure his customers are well taken care of. More

Terrific Customer service from Ethan! Had a great experience today. Ethan was friendly, helpful and knowledgeable about your products and services. This is the type of service that encoura Had a great experience today. Ethan was friendly, helpful and knowledgeable about your products and services. This is the type of service that encourages repeat visits. More

Outstanding Service I always feel comfortable leaving m y vehicle because I KNOW they are honest, conscientious and put me, the customer, first. Ethan took my vehicle in I always feel comfortable leaving m y vehicle because I KNOW they are honest, conscientious and put me, the customer, first. Ethan took my vehicle in this morning and talked with me about what I had in mind and helped me arrive at the specific services that I needed. He explained everything thoroughly and gave me the price estimate I should expect. When it was discovered that I needed an alignment he called me, explained it to me, told me how it would change the price and was very honest and up front with me. He did not try to persuade me. . he gave me pros and cons and allowed me to make the decision. I am a 62 year old female owner of this vehicle and I'm at the mercy of the "mechanic". I know I do not have to worry about being mislead at Jerry Damson Honda. They treat me like I'm family and it is a WONDERFUL experience. This is my first Honda and I will never drive anything else. . partially because it's a great vehicle but ALSO because I can trust the employees there. I have had the car since 2013 but recently got a new phone. I had no idea how to set up the Blue tooth so simply was not using it. I ask about that when I made the appointment and they even helped me out with that!!! Thanks John Michael Totton. More

Personalized Service! Service Writer Kurt Cowser has a knack for remembering the details about each customer - not only their cars, but even their names and what transpired Service Writer Kurt Cowser has a knack for remembering the details about each customer - not only their cars, but even their names and what transpired on previous service appointments. He is unexcelled when it comes to communication and follow-up. It is a great pleasure to work with him! Also pleased as always with the level of service performed on each of my two Honda cars. More

Great service Roma has always taken care of me and does a great job making sure me and my Honda vehicles are his top priority. When I come to Jerry Damson I look f Roma has always taken care of me and does a great job making sure me and my Honda vehicles are his top priority. When I come to Jerry Damson I look for him as I know I will get the best service. I greatly appreciate all that he does for me and will continue to ask for Roma every time I return. More

Airbag recall We were one of the millions that received an airbag recall notice. Jerry Damson quickly and painlessly performed the airbag recall repair in half the We were one of the millions that received an airbag recall notice. Jerry Damson quickly and painlessly performed the airbag recall repair in half the time promised. More

Excellent! Brian definitely took care of me on the two recent times that I brought my vehicle in! I came to get regular maintenance and then to get my rear brake Brian definitely took care of me on the two recent times that I brought my vehicle in! I came to get regular maintenance and then to get my rear brakes replaced. Neither time did I have to wait long. The hospitality of the waiting room was very nice as well. I will definitely recommend this service department to others! More

Made my day easy! No stress! I had a recall on my honda pilot and i had been putting it off thinking it would be a horrible day. But No! I made my appt a few days ahead of time an I had a recall on my honda pilot and i had been putting it off thinking it would be a horrible day. But No! I made my appt a few days ahead of time and the day of my appt Honda (Forest) call me to let me know my parts were in. I got there and they were waiting on me! They got me a rental car so i continue on with my day! They only had my car for 3 hrs and i thought it was going to be all day! Also when i walked into the customer lounge, a nice lady approach me to see if i need anything to drink or a snack! This is my 4th car i have bought from them 2 being a Honda and i never had a bad experience! More