Shottenkirk Honda of Huntsville - Service Center

From Frustration to Perfection Sears was struggling with rotating the tires on my Pilot and fixing a nail that was lodged in a tire. The real frustration came when it was discovere Sears was struggling with rotating the tires on my Pilot and fixing a nail that was lodged in a tire. The real frustration came when it was discovered that a Sears "Technician" had managed to break the tool that removes the wheel locks. They had no solution except to return to Damson Honda where all problems were quickly resolved, typical of Damson Honda's Service Department. More

Regular Service Outstanding!!! The service was outstanding, Mr. Mark Gammell was professional and describes in detailed what would be done to my car. I was very please with the se The service was outstanding, Mr. Mark Gammell was professional and describes in detailed what would be done to my car. I was very please with the service I received at JD Honda. More

Great!!! They did a regular service call and did it in a timely manner. Very pleased with Mark explaining what was involved in this service call. They did a regular service call and did it in a timely manner. Very pleased with Mark explaining what was involved in this service call. More

Battery Check My car wouldn't start so I made an appointment to have the battery checked. I was able to get an appointment the day I called and got the issue resol My car wouldn't start so I made an appointment to have the battery checked. I was able to get an appointment the day I called and got the issue resolved quickly. I have been using this Service department since 2008. I have always had great experiences! More

AWESOME EXPERIENCE, AS USUAL!!!! My experience with J.D. Honda was great, as usual. Mr. Gammell was very kind and detailed with everything that would take place with my car. As usual, My experience with J.D. Honda was great, as usual. Mr. Gammell was very kind and detailed with everything that would take place with my car. As usual, I'm always treated respectfully and really informed about my car. Also, I've never had to wait a long time for my car to be serviced. Thank GOD for the wonderful people at J. D. Honda. More

Routine Maintenance I've used this particular dealer for ten years now, and have nothing but good to say about them. They are always courteous & professional, whether th I've used this particular dealer for ten years now, and have nothing but good to say about them. They are always courteous & professional, whether the visit is for a basic oil/filter change or for major repairs and maintenance. More

Airbag Recall The Honda service department is quick, efficient and thorough. And while waiting for my car, I spent time in their pristine waiting room where I was t The Honda service department is quick, efficient and thorough. And while waiting for my car, I spent time in their pristine waiting room where I was treated like a princess. There was coffee, snacks and a quiet room to get my work done. It was quiter than a library! And the waiting room had all the amenities I needed. It was a very enjoyable experience and it made me proud to be a Honda owner! More

Excellent service I was running late and missed the shuttle, my own fault. My service man Ethan was excellent. He was concerned about me being late for work and got me I was running late and missed the shuttle, my own fault. My service man Ethan was excellent. He was concerned about me being late for work and got me in and out promptly! I checked in around 735 and was gone by 753! This was excellent service and nice to see someone cared I might be late even though it wax my own fault missing the shuttle! Customer service like this and employees like Ethan are why I continue to choose Jerry Damson! More

Replaced seat belt buckle. I purchased my 2003 Honda Pilot at Jerry Damson over 10 years ago. I have used their service department for routine maintenance and recalls. My SR I purchased my 2003 Honda Pilot at Jerry Damson over 10 years ago. I have used their service department for routine maintenance and recalls. My SRS light came on recently, so I called the service department, and they were able to get me in in a couple days. Within 45 minutes, they discovered I needed to replace a seat belt buckle, and they had ordered the part. A few days later, I was back at the dealership and in less than 30 minutes the new buckle was installed they even washed my car! The best news is that it was covered under the lifetime warranty, so it didn't cost me a dime. I have always been impressed with this dealership, and when I decide to upgrade my car (195,000 miles and counting), I will purchase another Honda from them. More

Routine Maintenance Had the oil changed, tires rotated, just general maintenance It was a wonderful experience, everyone was friendly and professional!! Was greated with Had the oil changed, tires rotated, just general maintenance It was a wonderful experience, everyone was friendly and professional!! Was greated with a warm smile and Ethan helped me gather all my things... More