Shottenkirk Honda of Huntsville

Labor charges are for how long their book says the work should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes of work. Manager did not care when I raised the issue. Beware!!!! More

tried to sell me a used 2022 car with only <250 miles on it for $10,000 over MSRP. it for $10,000 over MSRP. More

Will not show prices of cars on-line. I have to go to another dealer to an idea of prices. Don't know what this serves except to steer customers to another dealer. I have to go to another dealer to an idea of prices. Don't know what this serves except to steer customers to another dealer. More

I have had my Honda CR-V in for tires 2X they tell me it is a tire problem and I have had 2 Brand new sets of different brands and they are wearing. No it is an alignment problem and they know this because is a tire problem and I have had 2 Brand new sets of different brands and they are wearing. No it is an alignment problem and they know this because they have a service problem with other CR-V's and have sent out emails about it but won't address or do a recall. Just fix your problem with the alignment problem and quit blaming every tire company!! HONDA AMERICA More

Excellent Service Department, Lousy sales Department, Insulting, condescending and arrogant. Prices above average and unwillingness to discount due to "Vehicle shortage" while their lot is full of ve Insulting, condescending and arrogant. Prices above average and unwillingness to discount due to "Vehicle shortage" while their lot is full of vehicles that have been sitting for months. Taking advantage of COVID to gouge customers, is disrespectful of long time Honda owners. i will drive hundreds of miles before I will buy a car from a dealer that uses these tactics. The"Quote" from them: Honda Pilot EX-L MSRP:$41,835 Selling Price:$42,635 Internet Price:$42,635 Me: "So the quote is full MSRP? No thank you. The Honda site suggested special incentives." Him:"I think that you will find that new cars are selling at MSRP or higher nationwide after shopping a little. There is a nationwide vehicle shortage and will be quite some time before inventory is heavy again. " More

Took CR-V in for 30k miles, $400+ check up. Got a call from back in a couple of hours. "My tires are worn out and they can do it for $800." Knowing that one of the tires had only gone less than 10k miles from back in a couple of hours. "My tires are worn out and they can do it for $800." Knowing that one of the tires had only gone less than 10k miles, I refused. After picking up my car I checked and none of the tires had approached their built-in low tread indicator. With 7 Hondas in my immediate family we have had considerble trust in the brand. This is unacceptable... and when they failed to put a little thing like the oil change sticker on the windshield, it makes me wonder what else did they ignore. WHO ARE THESE PEOPLE? More

Cory Viola is the definition of sleazy sales man. He is now in finance and lies to you so you can get upgrades that you really don’t need because it puts money in your pocket. I wouldn’t trust anyone who now in finance and lies to you so you can get upgrades that you really don’t need because it puts money in your pocket. I wouldn’t trust anyone who cares more about money than their customers and is so good at it he makes you think he cares! More

Brought my 2016 Honda Civic in for an oil change and tire rotation. Found out four days later they charged me for the tire rotation but didn't perform the service. I now question whether they performed the rotation. Found out four days later they charged me for the tire rotation but didn't perform the service. I now question whether they performed the oil change. More

Michaek went above and beyond to get the perfect car for me. In a crazy pandemic world, he made sure to answer all of my questions, take extra pictures, and deliver my new car in pristine condition. Would h me. In a crazy pandemic world, he made sure to answer all of my questions, take extra pictures, and deliver my new car in pristine condition. Would highly recommend! More

Long wait I was promised an hour and a half wait for a service. It took over 3 and a half hours, so I was unable to get the car wash I had paid for in my purch I was promised an hour and a half wait for a service. It took over 3 and a half hours, so I was unable to get the car wash I had paid for in my purchase package. I was charged for an oil change even though I had bought the car wash /oil change package when I bought the car. When I later returned for the car wash it was unsatisfactory. I called the dealership and spoke to their finance manager about getting out of the package contract. He promised to call me back the next day but he did not do so. More