Shottenkirk Honda of Davis - Service Center

Courteous, knowledgeable folks in the service department! I purchased my car at Shottenkirk & would not think of going elsewhere for service as I will receive honest & the best quality service! I purchased my car at Shottenkirk & would not think of going elsewhere for service as I will receive honest & the best quality service! More

Service advisor was very knowledgeable and very helpful. Everything was done promptly and with great professionalism Everything was done promptly and with great professionalism More

Service was great. I’ve never had any issues when I service my car here. Kevin Davey answered all my questions. I’ve never had any issues when I service my car here. Kevin Davey answered all my questions. More

Have taken my Honda for service for 10 years The best team Always looking after customers in team Always looking after customers in More

Every time I visit the dealership and service department I'm greeted with smiles, professionalism, and friendly knowledgeable service. I'm greeted with smiles, professionalism, and friendly knowledgeable service. More

Tom and his guys are excellent. Quick, trustworthy and quality service. I pass 2 Honda dealerships to service my car here. Quick, trustworthy and quality service. I pass 2 Honda dealerships to service my car here. More

Honestly the only reason why I purchased my car at Shottenkirk Honda in Davis, was for your service department. They service my other Honda also. Shottenkirk Honda in Davis, was for your service department. They service my other Honda also. More

Great place to bring in my vehicle. They took care of my vehicle well. Will continue to service my vehicle with them as long as they keep this up. Thanks guys!!! They took care of my vehicle well. Will continue to service my vehicle with them as long as they keep this up. Thanks guys!!! More

Outstanding customer service, they listen, and explain the process and gives an estimate of work being done. Kevin was outstanding very polite and explained what I need for. Tom has been my service cons the process and gives an estimate of work being done. Kevin was outstanding very polite and explained what I need for. Tom has been my service consultant since the early 90's. He is the example of customer service!!!! More

I have been a loyal customer for several years now but I won't be returning. I had service on 6\9 and was told on the phone that I needed 2 new sets of wheel bearings for my rear tires "because of when my won't be returning. I had service on 6\9 and was told on the phone that I needed 2 new sets of wheel bearings for my rear tires "because of when my car was hit" (exact words from Jennifer) and I needed a new PCV because it was crushed. I stated that my car had never been in an accident so she backtracked and said, "Oh when you damaged the wheel". But I asked why two? She couldn't really give me an answer but quoted over $800 for the work. I declined. I do have one damaged wheel but had never had problems with it or heard any bearing type of noise. I was there for my 80,000 mile check, oil change, tire rotations, etc. and wheel alignment. I did ask them to mark the tire that has the damaged wheel so that I would know which one it was afterwards. It was marked before service began as I had asked. When I went to pick up my car, Jennifer told me she was wrong in saying I needed two sets of bearings. I only needed one set of wheel bearings replaced and it was for the damaged wheel. She also said they needed to order a PCV and would call me when it came in. I declined to have the bearings replaced because my confidence level in her and the service department had diminished. However, because bearings are a big deal and risky to drive with them going out, I took my car into a local mechanic with a well known reputation for quality and honest service. This was the following Monday 6/12. I was told that there is no issue with the wheel bearings and was asked why I thought so. I told them my dealership told me they were bad. They were at a loss as to why I would have been told such a thing when in fact there's nothing wrong. They actually had 3 mechanics look at the wheel bearings and test them. I immediately called your dealership to speak with Jennifer. I spoke with Charlotte and gave her the entire story and asked for Jennifer to call me back. I have yet to receive that call back and have yet to receive a call that the replacement PCV came in. Also, it took Jennifer several tries to get the correct amount for the service I did receive on my car that day and a correct quote for new bearings and a PCV. And there is no recommendation anywhere on my paperwork for new bearings or a new PCV. Did they actually have the right car? More