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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,105 Reviews

4,105 Reviews of Shottenkirk Honda of Cartersville - Service Center

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October 03, 2023

Wonderful experience with fast and great service from start to finish! Very friendly and professional employees. More

by CHRISSYMEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
Oct 04, 2023 -

Shottenkirk Honda of Cartersville responded

Chrissy, It's great to hear that Kevin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

October 03, 2023

Ginger was great. ..as usual. She has great customer service and is very accommodating. Highly recommend. More

by Charlesfrankporter
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Oct 04, 2023 -

Shottenkirk Honda of Cartersville responded

Charles, Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Ginger was able to help, and we hope to see you again!

October 03, 2023

Ginger is the best! She always has the best customer service and advises and keeps my honda civic si up to spec with service. Rates are also reasonably priced. More

by Lee Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Oct 04, 2023 -

Shottenkirk Honda of Cartersville responded

Lee, Thank you for the kind words for our service department! We look forward to sharing your compliments with Ginger and our team. Please don't hesitate to let us know if we can be of further assistance.

October 03, 2023

Ginger was great! Went in for oil change Tech suggested $2300 + in other things I get it But most people I know Can’t just drop that find of $$$ “Just since it’s More

by Jill
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger 5 stars
Oct 04, 2023 -

Shottenkirk Honda of Cartersville responded

Jill, Thank you for taking the time to share your feedback with us. Ginger and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 02, 2023

This dealership has the best customer service and service manager of all Honda dealers! I will not take my Ridgeline anywhere else. Tyler took care of my extensive issue with precision. Thank you Tyler and S More

by JANABRYANT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Shottenkirk Honda of Cartersville responded

Jana, Thank you so much for your excellent review! We are so glad that Tyler had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

October 02, 2023

Scheduling an appointment was easy. Service was efficient and they even threw in a car wash at the end. Highly recommend. More

by MBMILLERRX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Oct 02, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

October 01, 2023

Good service, efficient parts folks. No appointment, but wait was quite short. I like doing business here. More

by JLEWIS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Oct 02, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, we look forward to having you as one of our valued customers for many more years to come!

September 30, 2023

Service department is always friendly and helpful. Waiting area is nice and comfortable. Thank you for good service. More

by ANN.BULLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Oct 01, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Ann, and don't hesitate to let us know if we can be of further assistance.

September 30, 2023

I appreciate being able to have an oil change while I wait. I wasn't expecting to use the dealership for oil changes. I was pleasantly surprised to find out they are cheaper than most oil change places More

by SHELLYFULWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Oct 01, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 29, 2023

Great customer service on site. Only issue was we got home to find an oil puddle under the passenger wheel well when we went back out to the car that afternoon. Turns out the oil More

by BRIAN PARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
Oct 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Brian, we'd love to address your concerns in detail.

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