Shottenkirk Honda of Cartersville - Service Center

Jordan was extremely helpful in coordinating service and optimizing the time and drive for myself as I come from Alabama optimizing the time and drive for myself as I come from Alabama More

Prompt attention when you arrive at the dealership; service rep listened to us & got service completed in a timely manner. service rep listened to us & got service completed in a timely manner. More

My service provider was excellent, however the technician who did the work did not look it over. I went In for regular service and recalls, initially the call center told me it would be 1.5 hours. When I go who did the work did not look it over. I went In for regular service and recalls, initially the call center told me it would be 1.5 hours. When I got there, they told me approx 4 hours. The recalls were addressed - however the driver side mirror which has been replaced twice- looks like a fun house mirror. There is NO WAY the tech didn’t notice that . So now I have to drive another 40 min each way, for another appointment. VERY FRUSTRATING More

Quick service however I'm still getting app updates about recall and not showing a fix around that recall and not showing a fix around that More

The wait was pretty long but Jordan Waters was awesome! She was very helpful and even went in the rain to pull my car in so I didn't get wet. She was very helpful and even went in the rain to pull my car in so I didn't get wet. More

I’ve always been a satisfied customer at the Catersville location. Staff is pleasant and welcoming. They also communicate with you about the service or services your car is receiving. location. Staff is pleasant and welcoming. They also communicate with you about the service or services your car is receiving. More

Maintenance side Is stellar , sales side not so much. Angie and Jordan always go above and beyond to ensure my visit goes smoothly. Angie’s follow thru has earned my business regardless of sales manageme Angie and Jordan always go above and beyond to ensure my visit goes smoothly. Angie’s follow thru has earned my business regardless of sales management imperfection. More

The service was completed in a timely manner with courteous adviser. I will continue to use them. courteous adviser. I will continue to use them. More

John provided excellent, speedy and caring customer service and he is responsive to my calls. service and he is responsive to my calls. More

Excellent service and service staff. The car service was fast, and Jaime Cachua spoke to me in Spanish that I really appreciate it because I undestood everything about what was going on The car service was fast, and Jaime Cachua spoke to me in Spanish that I really appreciate it because I undestood everything about what was going on with my car. More