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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,105 Reviews

4,105 Reviews of Shottenkirk Honda of Cartersville - Service Center

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December 21, 2023

Always get fast and friendly service. Never had any issues with the service department. Great people! More

by CONNERM654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
Dec 22, 2023 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you, Conner. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville; we look forward to having you as a valued customer for many years to come.

December 20, 2023

My service Adviser was Kevin Etters. Took car for oil change and tires rotated he informed me that needed front brakes, I always trust Shottenkirk Honda Of Cartersville there are all ver More

by PATRICIA.CHARBONEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Etters, Angie Angell
Dec 20, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you, Patricia, for taking the time to share your thoughts on working with Kevin and our team. We're glad to hear we delivered such a great experience!

December 20, 2023

Good service, Good explanation of the completed repairs. Glad the recall was completed at the same time. The person that set up my appointment was not very good, there was a lot of dead air on the phone wh More

by PDESC001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
Dec 21, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 20, 2023

I always bring my Hondas to this service dept. I have always gotten great service. Angie is super! More

by SANDFORD7210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man but I can't remember his name. Great associate too, Angie Angell
Dec 21, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Angie and our team here at Shottenkirk Honda of Cartersville.

December 20, 2023

Had an oil change Monday. On Tuesday, I noticed a good sized oil leak under the car in my garage. Immediately took it to them... My wife spoke to a John Heaton. I spoke to so More

by danlath52
Recommend Dealer
No
Employees Worked With
John Heaton,
Dec 24, 2023 -

Shottenkirk Honda of Cartersville responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Dec 24, 2023 -

danlath52 responded

Anytime after Christmas!!! Preferably after Christmas!!

December 20, 2023

Jordan has great customer service and really knows her stuff. Such a sweet personality to greet you when you pull into the bay. More

by BethanyFrelin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with our team, Bethany. We're glad to hear we delivered such a great experience!

December 19, 2023

Great service department! Never have to wait long and they are not pushy with extra services. More

by Lucybaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you, Lucy, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 19, 2023

Jordan was nice and really helpful. She helped me figure out the work that needed to be done to my car and showed me what work had been done recently on my car at the honda dealership, More

by ESKILDSEN9251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Shottenkirk Honda of Cartersville responded

We are very happy to hear that Jordan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 19, 2023

Professional and great service. No pressure to buy other services. Actually was finished sooner than i thought it would take. More

by Steve and Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
Dec 20, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much, Stev and Cindy, for your kind words, and for taking the time to leave us this wonderful feedback!

December 17, 2023

Very good service customer service very good car service very good not much time in waiting room More

by AJPATEL0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Dec 17, 2023 -

Shottenkirk Honda of Cartersville responded

AJ, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

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