Back

Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,105 Reviews

4,105 Reviews of Shottenkirk Honda of Cartersville - Service Center

Sort by
February 24, 2024

John Heaton and Angie always take very good care of me and my Honda Pilot. More

by pamelacnorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Feb 25, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Pamela, for your kind words for Angie and John and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

February 24, 2024

Ginger was very helpful. She took care of the problem, I was facing with USB. Service of my odyssey was done in time as per the schedule. More

by JMPATELENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Feb 25, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ginger met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, we look forward to having you as one of our valued customers for many more years to come!

February 23, 2024

Answered all of questions. Everyone was very nice. Fast service. Easy to make appointments and good hours. More

by MINKMINT80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

February 22, 2024

My battery died 2 days after it was checked during an oil change, then you did not email the original invoice to the Ft Walton dealership as requested over the telephone and I did not get any warranty benefi More

by SMERVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Shottenkirk Honda of Cartersville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 22, 2024

Jordan was very helpful, professional and friendly. I liked the email/text confirmations and car ready texts, and the ability to schedule and reschedule online. When I was leaving Drew took time to sho More

by CLAUDIAW0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Suslavich
Feb 22, 2024 -

Shottenkirk Honda of Cartersville responded

Claudia, Thank you! Jordan, Drew, and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

February 22, 2024

Terry was great! Very professional, fast and cares about your experience. Very satisfied with Terry and Staff More

by ELLIOTTSTEWART770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Shottenkirk Honda of Cartersville responded

Elliot, It's great to hear that Terry and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

February 22, 2024

Waited 3 hours for oil change and tire rotation with a scheduled appointment. While there I never received any communication on status of vehicle until after after I inquired after the 2 hour mark, and I More

by GPERRY1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
Feb 22, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 22, 2024

Such Wonderful service! Angie is so pleasant to deal with every time I come in. More

by SPSROACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Feb 22, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

February 21, 2024

Great experience per usual seeing my friends at shottenkirk Honda. Angie of the service dept and jeffery of the parts dept are the real stars of the show ensuring 100% customer satisfaction. I'm ve More

by JDPETE1595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Parts Dept. I also want to say there was a Jack I spoke with as well from the parts dept, very friendly gentleman. , Angie Angell
Feb 21, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Angie and the team were able to help, and we hope to see you again!

February 21, 2024

Angie was very professional, informative, and kept me up to date on my vehicle. The time spent at the dealership was very short. More

by Jar022099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Feb 21, 2024 -

Shottenkirk Honda of Cartersville responded

We are very happy to hear that Angie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

...
44
...