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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,105 Reviews

4,105 Reviews of Shottenkirk Honda of Cartersville - Service Center

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March 05, 2024

They are always very nice and professional. They keep you informed during the entire process More

by DLEE3136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Angie and don't hesitate to let us know if we can be of further assistance.

March 05, 2024

I've been very pleased with the service I have received from this dealership. This is where I purchased the CRV and where I will have it serviced since it is a vry good service. Very efficient service More

by RICKBROWN1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 06, 2024 -

Shottenkirk Honda of Cartersville responded

Rick, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

March 04, 2024

Shottenkirk is great. But could you relate this to Honda. I’ve owned 9 Accords since 1991. My 2010 in the white pearl paint started to peel just after warranty. I k More

by MABRYJZ71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters in service is awesome
Mar 04, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you. WE do hope that this paint job will be the one! We look forward to working with you again!

March 03, 2024

Excellent service as expected. The wait Time was great. Will continue to use the dealership. More

by BXLINCOLN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 03, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 03, 2024

Fine no issues just took too long and pushing other services is deceptive after paying for oil change and maintenance package all should be included More

by JR822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 03, 2024 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Angie met your service expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

March 02, 2024

Service Technician forgot to reprogram my touch screen after disconnecting the battery and I had to call to have my service advisor walk me through the process to reset it. More

by kfuller52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Mar 03, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 02, 2024

I keep calling the service department in reference to parts for my vehicle. I am told they don’t know and will have the correct person call me back. I have yet to receive a call back. When we purchased t More

by LINTONSANGSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Delong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 01, 2024

Everyone I encountered was courteous, informative, and helpful. My car was taken care of, and I was out in a decent amount of time. More

by Dominique
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie and Jorge
Mar 01, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks, Dominique, for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

March 01, 2024

Angie was patient in explaining what was going on with my vehicle. She kept me updated throughout the week and worked with my budget, which I'm thankful for. More

by KAYLDAL9091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 02, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

February 29, 2024

9:30 am appt time, they started 1pm. Don’t over promise and under deliver More

by SHERI8897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 29, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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