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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,105 Reviews

4,105 Reviews of Shottenkirk Honda of Cartersville - Service Center

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March 07, 2024

All of Your service are great. thanks for all you do its never stressful I love it More

by JANEWKUNGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
Mar 07, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much, Jane, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

March 06, 2024

She was super sweet and helpful. We got in and out super fast. Will be returning for future services. More

by GOLDENN8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Angie and don't hesitate to let us know if we can be of further assistance.

March 06, 2024

It was me and my 8 month old baby waiting for my car to get service. Wait time was ok. It was about an hour and half for an oil change. More

by SUSANFLORES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure her name
Mar 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Susan, and we look forward to working with you again.

March 06, 2024

Ginger is amazing! ! She always takes the best care of us! The entire team is actually pretty awesome! But Ginger goes above and beyond to ensure all your needs are met More

by TINADE393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Mar 06, 2024 -

Shottenkirk Honda of Cartersville responded

It's great to hear that Ginger was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

March 06, 2024

After waiting about an hour for an express oil change, we saw our car from the showroom window in a waiting area. After about 10 minutes, walked over to the service desk but it was empty. Asked someone if More

by RCUDEL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
Mar 09, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 06, 2024

Jordan provides excellent customer service. She explained all the recommended services that were needed for preventive maintenance. More

by JESSICAHARRIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jessica, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

March 05, 2024

As always you all give great, and friendly service to me. Thank you for keeping my Honda Fit rolling all year. More

by GLORIAINEZCURTIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman service advisor
Mar 05, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Gloria, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 05, 2024

Angie is great to work with. She is knowledgeable in the services and provided a space for me to trust the recommendations. Completely aside from service, I was disappointed to h More

by JCHILDERS070806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 05, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 05, 2024

Great visit! Greeted as soon as I entered the service area. Customer service lady (sorry, I don't remember her name) was knowledgable. She told me which items More

by TALKSOUPSLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name - but she was very good!
Mar 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 05, 2024

Angie Angell is an excellent customer service representative. She is always very informative and helpful. More

by MELISSAJOHNSON.CCDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 05, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Angie here at Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

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