Shottenkirk Honda of Cartersville - Service Center

Unfortunately my last visit was extremely disappointing and concerning. The day after the service, a lug nut came off one of my wheels after driving. This is not only unacceptable but also incredibly dange and concerning. The day after the service, a lug nut came off one of my wheels after driving. This is not only unacceptable but also incredibly dangerous. Its clear that proper precautions were not performed during the service. This kind of negligence puts customers safety at risk and its unacceptable for any professional service center to overlook such a critical detail. I expected much higher standard of service from Honda dealer at Cartersville but this incident has completely shattered my trust. I urge others to be cautions and consider other options when seeking vehicle care and maintenance. The most upsetting thing was no one from the dealer had the decency to call me back to apologize after I reported it. More

So unsatisfied! The very reason I brought the car in for service was never addressed, and all I received were excuses as to why it couldn’t be completely fixed. You The very reason I brought the car in for service was never addressed, and all I received were excuses as to why it couldn’t be completely fixed. You would think that a dealership would have access to everything they need to fix any problem they find in a vehicle, especially one purchased from them. They also sent me home with a missing lug nut on each wheel! Absolutely horrible service and substandard work! I will be taking my vehicle to real professionals from now on because I don’t feel safe driving it anymore after they’ve had their hands on it. More

Always excellent the stuff is so friendly! ! And I love the popcorn and the coffee 😊🤪 ! And I love the popcorn and the coffee 😊🤪 More

Richie Goetz helped me soo much. He was very attentive to my time. I felt like the customer should feel . thank you ! He was very attentive to my time. I felt like the customer should feel . thank you ! More

I was able to get my issue resolved and my car passed the emissions test. emissions test. More

Nearly 2 hrs for oil change and tire rotation. Mechanic didn’t reset after oil change so I got an error. Now I have to spend time figuring out how to reset it or spend an hour round trip driving b Mechanic didn’t reset after oil change so I got an error. Now I have to spend time figuring out how to reset it or spend an hour round trip driving back to the dealer. Because it took so long I didn’t even get a complimentary carwash. More

Kevin Etters and the tech who serviced our car were awesome! We bring our car to you because of Kevin’s expertise and since he has been our service advisor for most of the 328,000+miles. He tells us awesome! We bring our car to you because of Kevin’s expertise and since he has been our service advisor for most of the 328,000+miles. He tells us what concerns him, what needs to be repaired immediately, and how long we can wait to repair anything else the tech found. More

Angie was a very nice service rep. Made an appointment for an oil change and it took 2 1/2 hrs. Way too long for a simple oil and filter change. Made an appointment for an oil change and it took 2 1/2 hrs. Way too long for a simple oil and filter change. More

It was very professional and service was done well in a very timely and good fashion. very timely and good fashion. More

Went in for oil change and decided to wait. Finished when they said. All good. Finished when they said. All good. More