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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,106 Reviews

4,106 Reviews of Shottenkirk Honda of Cartersville - Service Center

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August 06, 2024

Very impressed, Shottenkirk Honda, and I’ve been automotive since 1988. I’ll be back. More

by POSTSONYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
First desk to the left just inside the door from the service aisle—his card is in my car—5 stars
Aug 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 06, 2024

Always fast and friendly service. The staff, Kevin and Richie are always very helpful and professional. More

by LISADWOLFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and Ritchie 5 stars
Aug 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Lisa, and we look forward to working with you again.

August 04, 2024

We always bring our Hondas here for service. They are quick and friendly. They were considerate and turned on the air conditioner for me on a very hot day! More

by CSHARP50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

August 04, 2024

Never had a problem until this oil change. 1 hour and 10 minutes to be picked up after taking the courtesy car for lunch. If Jordan would have told me it would be over an hour to be retrieved, More

by G8RBAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Waters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 03, 2024

Having all the equipment and tools available, I don't think it should take 2 hrs to complete. More

by KENCEARNS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 04, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Ken, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

August 03, 2024

When I scheduled the appointment for my oil change, tire rotation, and safety recall, I was given a later date than I wanted because of the safety recall. The receptionist said that they only do recalls on More

by cgawildflower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Shottenkirk Honda of Cartersville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 02, 2024

Excellent, friendly, prompt service. Staff was friendly and professional….. they kept me informed and updated on the progress of my vehicle More

by SPKORNEGAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Aug 04, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

August 02, 2024

The rep Ginger was awesome and took care of all my concerns. She was perfect! More

by MISTYCUDZILO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Aug 04, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 01, 2024

Thanks to Ginger and team for the work on my son’s Accord and for bringing him home. More

by BETH4255
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Aug 02, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

August 01, 2024

The team wasphenomenal in the way they respond very quickly. I was dazzled by their light year ahead approach to gaining my keys, walking me inside and handing me a timer to ensure they met a deadline. More

by JWAYNEODOM. wayne Odom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis
Aug 02, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

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