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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,105 Reviews

4,105 Reviews of Shottenkirk Honda of Cartersville - Service Center

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August 13, 2024

The technician/technicians lied about the work that they completed on our van and they falsified the paperwork they provided to me. When I inquired about the dishonesty, one of the technicians showed contem More

by MICHAEL.A.KING.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Shottenkirk Honda of Cartersville responded

Michael, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 11, 2024

Tyler bone and John and service are absolutely wonderful. Really enjoy working with them and the mechanics are great as well. Very knowledgeable. More

by SWHISNANT776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Corley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Dowdy
Aug 11, 2024 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

August 08, 2024

Great dealer. I was able to drive in and drop off my car at my scheduled appointment time and they kept me informed of status. More

by KARINAMORENO32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis
Aug 08, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Karina, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

August 08, 2024

Shottenkirk Honda of Cartersville ALWAYS takes care of our family vehicles. They are the only ones we trust. They are very communicative and thorough with the servicing of our cars/trucks. More

by GINA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis
Aug 08, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Gina, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 07, 2024

They always are helpful, throughly, nice, and done in a timely manner. I recommend them. More

by AMYDEANBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 07, 2024 -

Shottenkirk Honda of Cartersville responded

Amy, Thanks for sharing about your experience with Shottenkirk Honda of Cartersville. Kevin and our team appreciate your business and hope to see you again soon!

August 06, 2024

Shottenkirk Honda of Cartersville, Georgia always treats me like I am family. Any questions or concerns I have are always answered by complete professionalism. The work has always been done in a professiona More

by blchild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Delong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 06, 2024

Always fast and friendly service. The staff, Kevin and Richie are always very helpful and professional. More

by LISADWOLFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and Ritchie 5 stars
Aug 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Lisa, and we look forward to working with you again.

August 06, 2024

Very impressed, Shottenkirk Honda, and I’ve been automotive since 1988. I’ll be back. More

by POSTSONYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
First desk to the left just inside the door from the service aisle—his card is in my car—5 stars
Aug 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 06, 2024

Always willing to fit me in the scheduling. Very please with them. I even drive 20 miles plus. More

by KNBROWN530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
Aug 06, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 06, 2024

Friendly, efficient, kept me up to date on the progress. No surprised costs and excellent customer service! More

by KARENAKELLOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Shottenkirk Honda of Cartersville responded

Hi Karen: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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