Shottenkirk Honda of Cartersville - Service Center

Made an appointment for a brake service a week in advance and in some form of miscommunication they didn't realize the parts weren't in until I had sat in the waiting area for a half hour the day of the appo and in some form of miscommunication they didn't realize the parts weren't in until I had sat in the waiting area for a half hour the day of the appointment. I've also had to remind the service advisors a couple times about items that were not replaced on a 60,000 mile service that I had paid for. More

Kevin is very professional. He let's you no everything upfront. Helps with any questions you have. He let's you no everything upfront. Helps with any questions you have. More

This is the 2nd time I have visited the service dept. and received excellent service both times. This time our check engine light came on indicated an emissions problem. Called Ginger in the service dept. and received excellent service both times. This time our check engine light came on indicated an emissions problem. Called Ginger in the service dept. and she said if I could bring it in they would look at it ASAP. After a quick evaluation it was determined the fuel injectors were the problem. The Pilot was out of warranty but Honda had extended the warranty on the injectors out to 10 years.Lucky me ! So abiut 2 hours later we were on our way. We live in Hiram Ga. which is about 40 miles away and there is dealerships closer but the service and attention to detail here make the drive worth it. More

Gave a lackadaisical response to a readily observable problem. I purchased the warranty that is heavily pushed by the sales team and i warned to not purchase the warranty.. the service department took ev problem. I purchased the warranty that is heavily pushed by the sales team and i warned to not purchase the warranty.. the service department took every opportunity to avoid resolving the issue. The service department said that they wouldn’t handle the claim and the car need to be taken to the manufacturing dealer to have the issue resolved. In summary, I purchased a used car along with the warranty suggested by the sales team. With in 3 weeks of purchase an issue arose, that is specifically detailed to be covered in the warranty i purchased, the service department stated that the issue was not an issue and i should take the car to a manufacturer dealership to have any problems resolved. The warranty company said that i am supposed be to have the repaired by the dealership of purchase.. More

The service appointment was okay. Starting the next day I keep seeing new warmings about tire pressure being low and lane assist warning asking me to see dealer Starting the next day I keep seeing new warmings about tire pressure being low and lane assist warning asking me to see dealer More

The service department consistently goes above and beyond, exceeding expectations with exceptional dedication and commitment beyond, exceeding expectations with exceptional dedication and commitment More

Very satisfied. They fixed my car quickly. Ginger was friendly and helpful to work with. They fixed my car quickly. Ginger was friendly and helpful to work with. More

Richard and Tyler are the best. The customer comes first always. All the employees treat us like we are the only customers that matter. The customer comes first always. All the employees treat us like we are the only customers that matter. More

Very Friendly Excellent Customer service. They shuttled me to and from the Savoy while my car was waiting in line to be looked at. They Communicated via text. I had not even had my car for a They shuttled me to and from the Savoy while my car was waiting in line to be looked at. They Communicated via text. I had not even had my car for a year and while I was there they showed me some new features on my car! Being from out of town the experience was most Excellent!! Thank you More

Service advisor Jordan was great, my repair took some time but I was given a loaner while I waited. Excellent time but I was given a loaner while I waited. Excellent More