Shottenkirk Honda of Cartersville

Painless My initial salesman was unavailable when I was ready to purchase my vehicle. He texted Heather and asked if she would help me. She called and we spo My initial salesman was unavailable when I was ready to purchase my vehicle. He texted Heather and asked if she would help me. She called and we spoke. I told her the vehicle I was buying and she had it in the front when I arrived. She was very helpful in getting me setup in the car. It has a lot more features than I am use to and she was very patient in showing me. Only reason I didn't give a 5 star was because I was disappointed in the extra price for an extended warranty and Shottenkirk Care Package. When I went on the website I got a feeling this was included in the price. That could have been all me, but would have been nice to see a disclaimer spelling out the extra costs. All-in-all I love the car and am glad to have gotten it from a hometown dealer. More

Quick and easy! I called into the dealership and got Heather on the phone. We drove an hr out and we are glad we did. When we arrived Heather greeted us as if we knew I called into the dealership and got Heather on the phone. We drove an hr out and we are glad we did. When we arrived Heather greeted us as if we knew each other for years! The process was quick and easy with no haggling. She informed us that she was new but she did a fantastic job! Answered all of our questions and had us laughing with her quirky sense of humor. Keep up the excellent work Heather! Your positive and professional attitude made all the difference! More

A very nice experience. I read all that I could on the internet about purchasing a new vehicle. I decided on a Honda CRV and was looking for the best deal I could find. The I read all that I could on the internet about purchasing a new vehicle. I decided on a Honda CRV and was looking for the best deal I could find. The internet was my friend and I soon learned that the Atlanta area was much more competitive than dealers closer to me. I contacted Shottenkirk online since they were closer to me than Atlanta. Heather Cooper responded and I shared my best deal with her. Soon Ben Watts and Heather called me back with a deal I couldn't refuse. I went the next day and am now driving the exact vehicle that I wanted with a few extra bucks in my pocket. Heather and Ben made car buying a pleasant experience. That's a tall order! More

Best experience My husband and I got a Honda here this morning and we worked with Heather Ben and Jeff. The dealership staff is very friendly and our sales lady was g My husband and I got a Honda here this morning and we worked with Heather Ben and Jeff. The dealership staff is very friendly and our sales lady was great. We got a great deal and A+ customer service. Thank you Ben Heather and Jeff!!! More

Disreputable service dept. Every time I visit for an oil change, service dept. finds hundreds of dollars of other "needs." Recently, I was told I needed a new front axel seal Every time I visit for an oil change, service dept. finds hundreds of dollars of other "needs." Recently, I was told I needed a new front axel seal and fluids flushed, but I declined and visited a reputable mechanic who could find no axel seal leak at all. Never again will I visit this service dept. More

Not honest and very expensive. I went to the dealership to get a transmission sensor replaced. I'd read from many internet sources that it should be approximately $150- $175, includ I went to the dealership to get a transmission sensor replaced. I'd read from many internet sources that it should be approximately $150- $175, including service. Well, they charged $235. Also, the part wasn't in, so it had to be ordered. They told me that they would call me in two days when it came in to schedule the service. They never called; I had to call 6 days later to schedule the service. Then, after the service, they told me I needed about $1000 of additional service, including new brakes, which they were going to charge $275 for front brakes only! I had everything checked three weeks prior, so I knew this was untrue. It was very disappointing. Additionally, I will never buy a new car there, either. I walked around their lot while waiting 2 hours for my service to be completed. Every new car on their lot has a "dealer installed package" on top of factory options. This increases the price by over $2000 for each car and looking at the package they installed, it should only cost $600 or so. Very dishonest. I guess they jacked all of their prices up on their cars and service to help pay for the new building. One bonus-they were friendly, at least. More

Misleading or a lie? Told to pick one of 3 to drive home today. DRIVE HOME TODAY. Didn't drive today. Matter of fact I'm not getting the car. I wish I would have known abo Told to pick one of 3 to drive home today. DRIVE HOME TODAY. Didn't drive today. Matter of fact I'm not getting the car. I wish I would have known about this before hand.... I can't and won't do business with this dealership More

Unbelievably Frustrating Saw a used truck on their lot and stopped in to take a look. Spoke to a salesperson who was really great and easy to work with. Did a test drive the Saw a used truck on their lot and stopped in to take a look. Spoke to a salesperson who was really great and easy to work with. Did a test drive then went inside to talk numbers and attempted to purchase the truck. While I'm busy completing the credit application, another salesperson takes someone else for a test drive in the truck I am trying to buy. While waiting on banks to respond, the sales manager sent us to lunch while we waited. We come back 20 minutes later and the other salesman is handing the keys to the other person and congratulating them on their new purchase. They told me that my credit was not approved for the truck and that's why they sold it. I got a call from them the next day that they got me pre-approved for another truck that was very similar to the one I looked at and around the same price. I called my wife and she decided to leave work early so we could make the hour drive to go see this truck. While talking to the salesperson, I inquired about purchasing a brand new Ridgeline they had on their website for the same price as this used truck. She said it would be no problem. The truck was on their showroom floor and we could see both because they should have the other truck back from the service department by the time I got there. My wife leaves work early, we make the hour drive to the dealership and the already sold the new truck and the used one was still in service. They finally admitted it was at another dealership getting warranty work done but the service department could not correct the problem and did not know when or if they could fix it. My wife and I were furious that they couldn't at least call us to tell us that neither truck was there and we shouldn't make the drive. We went the next day to a different dealership that was closer to our house and bought a truck with no hassle at all and got treated like we matter. I feel bad for the salesperson because she was really friendly and they cost her the sale twice. Moral of the story, if you don't have a 760 credit score, they don't care if they get your business because they would rather sell to someone else. I have never had a dealership sell a car while I was in the process of trying to purchase it. Still blown away that they would do that. More

Great experience today I bought a new CRV in March and also bought the extended warranty. Since then discovered the warranty was not what I wanted plus was very expensive. I I bought a new CRV in March and also bought the extended warranty. Since then discovered the warranty was not what I wanted plus was very expensive. I was able to see the Sales Manager and within minutes had it handled to my satisfaction. No problem. Like the car and the deal. More