Shottenkirk Honda of Cartersville

Big Improvements over the past year We purchased our 2019 Pilot basically a year ago, during that time we have had continuous problems with the Info-System (basically a known problem) an We purchased our 2019 Pilot basically a year ago, during that time we have had continuous problems with the Info-System (basically a known problem) and therefore have visited the dealership many times. Honda believes they have finally fixed the problems, we are hoping. I have to say that we have seen continued improvements in the service department over the last year. In my opinion they have gone from Fair to very close to Excellent. The biggest improvement they could make at this time would be better customer communications on status and expectations. Everyone we have worked with is very friendly and working hard to get our issues resolved, didn't seem to be as much the case 9+ months ago. More

Great Service Shottenkirk is always clean and they are very quick to address my maintenance concerns. I always wait for my car ...even when they are slammed I get m Shottenkirk is always clean and they are very quick to address my maintenance concerns. I always wait for my car ...even when they are slammed I get my car back quickly. More

Eric was a very nice guy who was easy to work with and when I needed help getting to another location, he made sure it happened. when I needed help getting to another location, he made sure it happened. More

Service is always excellent. They always keep me informed of what they are doing and make recommendations for any additional services that are appropriate for the mileage. of what they are doing and make recommendations for any additional services that are appropriate for the mileage. More

We had great service when we took our car in for an oil change. The service department always handles their customers like they are family! change. The service department always handles their customers like they are family! More

Mama Needed a New Ride Justin was an excellent salesman! He wasn't pushy at all, and he was very honest. The price of the car was fair, and they gave me a good amount for m Justin was an excellent salesman! He wasn't pushy at all, and he was very honest. The price of the car was fair, and they gave me a good amount for my trade as well. More

Oil change I was greeted and taken care of as soon as I walked in the door. Was out in record time. Friendly, courteous and personal service. Facility was clean I was greeted and taken care of as soon as I walked in the door. Was out in record time. Friendly, courteous and personal service. Facility was clean and comfortable temperature. More

Painless Car Purchase I have purchased 2 other vehicles. They were all-day experiences. I was in there a total of 4 hours. Megan made the process seamless. I have purchased 2 other vehicles. They were all-day experiences. I was in there a total of 4 hours. Megan made the process seamless. More

Service and New Tires Angie took care of me through quote over the phone, setting the appointment, check-in, updates on progress, and making certain I drove out in line wit Angie took care of me through quote over the phone, setting the appointment, check-in, updates on progress, and making certain I drove out in line with the original quote. More

I was told I had a nail in my tire and that it would need to be replaced. I declined replacing it and was going to change it elsewhere then found out I was lied to and never had a nail in my tire. I will not to be replaced. I declined replacing it and was going to change it elsewhere then found out I was lied to and never had a nail in my tire. I will not come back to tj is location again. More