Shottenkirk Honda of Cartersville

As always this dealership never fails to impress me. There is a reason I drive all the way to Cartersville Shattenkirk Honda rather than just going to the dealership right by where I live. The service i There is a reason I drive all the way to Cartersville Shattenkirk Honda rather than just going to the dealership right by where I live. The service is phenomenal, quick and high quality, the customer service is always willing to go above and beyond to help the customer, and it is a very fine established. Well done indeed, keep up the amazing work! More

A little disappointed We went in to meet with a sales rep and completed a form on what we were looking for and the first car they brought out didn't have any of the things We went in to meet with a sales rep and completed a form on what we were looking for and the first car they brought out didn't have any of the things we listed. The second car was $6,000 over our budget, but we test drove it and liked it. Started negotiating all week via email regarding the price. The sales girl stopped responding to my emails, so I texted her. She replied and wasn't willing to go down on their price more than $1,000. She stopped responding to my texts, so I had to contact the used car sales manager to get the final out the door price. Completed the finance app online and I told him that I didn't like sitting at dealerships all day while waiting on paperwork to be completed. Gave him a time we'd be there, but when we arrived, nothing was ready. Had to wait on the paperwork to be completed, wait for them to detail the car, went over the pricing two or three times, had to wait on them to fill up the tank with gas, had to wait on them to enter the info online for the state, then we had to go into a office to hear the sales pitch on buying a $4,000 repair warranty. When I told them we weren't interested, they brought a manager in to continue to try and convince us that we needed a warranty. No dice. Then we had to wait on them to affix the temporary tag. We were there for a total of 3 1/2 hours! I've bought several cars at Toyota and we were in and out within 30 minutes, TOPS. I was not impressed with my first Honda purchase at a Honda dealership at all. I firmly believe that the "waiting game" was a tactic to try and wear us down and push us into that expensive warranty : ( More

Very clear communication and understanding of the work to be done. Very accommodating in terms of making a loaner vehicle available when timeframe of work was longer than originally expected. be done. Very accommodating in terms of making a loaner vehicle available when timeframe of work was longer than originally expected. More

Think there could have gave me a better deal but trusted them but check around later I saw could done better but the young boy who sold us the car was very nice and show me everything to do with car Tha them but check around later I saw could done better but the young boy who sold us the car was very nice and show me everything to do with car Thanks to him but not the finance guy More

Best of the Best Overall, this Honda dealership is incredible! The service is excellent. The salesperson, Bernie Black went overboard to make sure we got just what w Overall, this Honda dealership is incredible! The service is excellent. The salesperson, Bernie Black went overboard to make sure we got just what we wanted. He's well informed, got us the car we have been dreaming of, and got us an incredible price. To top it off, he's so nice and friendly, We had such an enjoyable and fun time. Thank you Honda and thank you Bernie Black! More

Easy, quick and very helpful ! Great customer service. Was able to get my tire fixed immediately. The entire dealership was clean and everyone I spoke to was nice and helpful Was able to get my tire fixed immediately. The entire dealership was clean and everyone I spoke to was nice and helpful More