Shottenkirk Honda of Cartersville

The whole experience there was great, straightforward, informative, and nothing suspicious about anything that made me worry about making the wrong choice. Heavily recommended to visit! informative, and nothing suspicious about anything that made me worry about making the wrong choice. Heavily recommended to visit! More

The experience was pleasurable. I was pleased with service writer's demeanor and attitude. I was surprised that the employees were not wearing masks. The work was completed to m I was pleased with service writer's demeanor and attitude. I was surprised that the employees were not wearing masks. The work was completed to my satisfaction. More

Just an oil Change I drive up to this dealership because usually my service there is pretty good. I walked in on Thursday 6-18-20 for my 730am appointment for just an oi I drive up to this dealership because usually my service there is pretty good. I walked in on Thursday 6-18-20 for my 730am appointment for just an oil change and didn't leave until 9:40am. I had to ask a service advisor for an update after an hour and a half. It should never take this long for an oil change and I was not the only one who had been waiting that long. Also, during this time of COVID-19 I made an early appointment to avoid too many people and to my surprise when I got there that the service advisors were not wearing any sort of face masks. I struggle to understand how employees that come face to face for customer service are not wearing face masks. I likely will not drive back up there for service because I don't have 2 hours to wait for an oil change in which I had scheduled an appointment. More

Professional friendly and always very helpful and fast. I travel from South Fulton to Cartersville for their excellent service (plus I get to see my sister). Nevertheless I pass dozens of other Honda dealers travel from South Fulton to Cartersville for their excellent service (plus I get to see my sister). Nevertheless I pass dozens of other Honda dealers because I know what I'm getting at Shottenkirk.....A++ service...Every time. More

excellent service Friendly, knowledgeable, and easy to work with. Made the experience easy. Kudos to the sales manager, Miles (finance) and especially to Gavin, who too Friendly, knowledgeable, and easy to work with. Made the experience easy. Kudos to the sales manager, Miles (finance) and especially to Gavin, who took the time to teach my daughter (for whom bought the car) all the features. We will definitely return when we want another Honda. More

I’m very disappointed with Shottenkirk Honda dealership. I would not recommend this place to anyone looking to buy a vehicle. I just recently bought a car from there and have taken it back three times to be I would not recommend this place to anyone looking to buy a vehicle. I just recently bought a car from there and have taken it back three times to be worked on. Still needs fixed and no one will call me back. More

Always efficient .. Jobs well done. I have my 6th CR-V. No longer live in Cartersville, but this is my dealership and the only place I will go. They are friendly, attentive and work qu I have my 6th CR-V. No longer live in Cartersville, but this is my dealership and the only place I will go. They are friendly, attentive and work quickly doing a good job. More

front end alignment and oil change good job car now tracks straight after the front end work and I got my usual oil change and general check out. good job as usual by friendly folks. good job car now tracks straight after the front end work and I got my usual oil change and general check out. good job as usual by friendly folks. More

Bernie and Adam were great as was everyone we dealt with there. They treated us very fair and made the whole car buying experience very simple.. with there. They treated us very fair and made the whole car buying experience very simple.. More

Replacement of engine harness We first brought the car in because the SRS light was displayed on the monitor. The service team first replaced the seat belt which did not solve the We first brought the car in because the SRS light was displayed on the monitor. The service team first replaced the seat belt which did not solve the problem. Upon further review, they determined we needed a replacement of the engine harness can by rodents eating some of the wiring. The replacement part and service was rather expensive. Ms. Lewis was very helpful and supportive throughout our ordeal. She assisted us with our insurance company and was persistent with them in getting them to do their job. She provided us a car to drive for most of the repair time which was very helpful. She was always kind and helpful when I called to review where they were in getting the car fixed. She is definitely an asset to your service department. More