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Shottenkirk Honda Rome - Service Center

Rome, GA

4.5
86 Reviews

86 Reviews of Shottenkirk Honda Rome - Service Center

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November 21, 2024

My $800 radio screen stopped working while under the care of the service department, was working fine when I dropped the car off for service. I return to pick it up after an issue with the HVAC was repaired More

by Glenn.terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Shottenkirk Honda Rome responded

Glenn, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0643 and ask for one of our managers.

Nov 22, 2024 -

Glenn.terry responded

I tried to get things worked out with the service manager but was basically told that the tech did not damage the screen and that she was not going to do anything for me. I am not happy that I drop my daughter’s car off to get an oil change done and fix an issue with the A/C, pay $300 and get the car back with an $800 radio screen not working like it should and was told “ it’s not our problem”. I been doing business with this Honda dealer for more than 25 years and have purchased many new cars there. I just purchased a $65,000 Armanda from your Nissan store before you sold it to Riverside. I think that says I am a good loyal customer! I have sent you lots of referrals but if you want to lose me as a customer that will be up to you. Just call me when you decide what you want to do. The service department has my number. Thank you, Glenn Terry

November 01, 2024

Great people and great service. Overall everyone was awesome! I will recommend to every one More

by DANIELS10274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Gunnels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Shottenkirk Honda Rome responded

DANIEL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Rome!

October 29, 2024

Jonah Jones is an asset to your service department. He went beyond the norm in his customer service efforts. More

by rm4165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Jones
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Oct 30, 2024 -

Shottenkirk Honda Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 15, 2024

My service appointment went very will. Things were handled professionally and in a courteous way. The wait time was very reasonable. More

by KKEMPER330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Barlow
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Oct 16, 2024 -

Shottenkirk Honda Rome responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda Rome!

October 13, 2024

They were very helpful and also gave me a ride to pick up my in-laws while I was waiting on my car. More

by PINSON1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keri Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Flanigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Gunnels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Shottenkirk Honda Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Rome in the future!

October 13, 2024

Service department personnel were polite and courteous. Did a great job with the recalls on my vehicle More

by GEORGERON59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Shottenkirk Honda Rome responded

GEORGE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 08, 2024

Service is excellent but price is too much. Battery should be lower not $300 and be Labor should be $30. I am not satisfied with price. More

by Cculber007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not on list
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Oct 09, 2024 -

Shottenkirk Honda Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Rome

October 01, 2024

Everyone was very nice and got my car in and out quickly. No problem at all. More

by GMAWFMURPH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah
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Oct 02, 2024 -

Shottenkirk Honda Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 25, 2024

every visit has been good and positive professional and informative, waited longer than expected  thanks More

by tlford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Shottenkirk Honda Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Rome in the future!

September 19, 2024

Every one was super nice and friendly. We love our palisade. Hunter and Tara were very helpful and nice. More

by JOHNSONRUVIC1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Gunnels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter and Tara
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Sep 20, 2024 -

Shottenkirk Honda Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Honda Rome!

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