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Shottenkirk Honda Decatur - Service Center

Decatur, AL

4.8
235 Reviews

235 Reviews of Shottenkirk Honda Decatur - Service Center

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December 31, 2023

Kept me updated on what was going on. Very polite. five more words needed here. More

by POODLERS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Decatur in the future!

December 30, 2023

Fast service and friendly service. They also offered me a discount before I could ask :) My car is running good. More

by AMBERLYA.DAVIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
Report | Print
Jan 02, 2024 -

Shottenkirk Honda Decatur responded

AMBERLYA.DAVIS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 30, 2023

Appointment on time, comfortable waiting room. I told them that the windshield sticker was incorrect and they suggested a monitor the oil quality through the car's computer. Also sign said car was More

by DAVID.MILNER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins
Report | Print
Jan 02, 2024 -

Shottenkirk Honda Decatur responded

DAVID.MILNER, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

December 29, 2023

Excellent service and an outstanding advisor that was friendly and helpful. Definitely will return for my next service. More

by SSHIKLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
Report | Print
Jan 01, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 29, 2023

Best service I have ever experienced anywhere! I would never willingly go anywhere else! Ethan Hamilton was extremely helpful and informative! More

by RICHARDVERCHOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Smith
Report | Print
Jan 02, 2024 -

Shottenkirk Honda Decatur responded

RICHARDVERCHOT, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 27, 2023

They were prompt and very professional I told them everything that I needed done and they took care of it More

by KEITHMANIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins, Valerie Jimenez
Report | Print
Dec 27, 2023 -

Shottenkirk Honda Decatur responded

KEITHMANIES, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

December 22, 2023

Service on time and keep me informed of progress. No problems and explanation given at finish. More

by PAULGYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins
Report | Print
Dec 26, 2023 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

December 19, 2023

Very helpful staff with on time scheduling and very clean facilities. Very pleased and satisfied. More

by RBAUSTIN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talon Cockrell (5??), Mary Akins, Valerie Jimenez
Report | Print
Dec 20, 2023 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Decatur in the future!

December 19, 2023

I really appreciate the service was quickly done. The employees are always nice and I just appreciate the speedy efficient service I get! More

by JASONMELISSA6812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Shottenkirk Honda Decatur responded

JASONMELISSA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

December 16, 2023

They will work with you until they get the issue resolved. Although I took my car back two times. More

by Nenco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins
Report | Print
Dec 17, 2023 -

Shottenkirk Honda Decatur responded

Nenco, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Decatur in the future!

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