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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
251 Reviews

251 Reviews of Shottenkirk Fort Madison - Service Center

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May 14, 2024

No hassle! Came in with expectations and they were met! Very impressed with how the purchase went! More

by JKEATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Weng in Finance!, Dustin Overberg
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May 15, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

May 14, 2024

The process was a tad slower than I had anticipated. However over all my sales people were great to work with. There was new windshield installed 1 day prior to me taking the car home and now with the r More

by CHARLIEANN1974
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney McConnell
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May 15, 2024 -

Shottenkirk Fort Madison responded

CHARLIE, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

May 12, 2024

Took vehicle in for a problem that was under warranty. Only took approximately an hour to diagnose the problem. Friendly & courteous service dept. More

by KARLEE1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt
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May 13, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

May 04, 2024

Wonderful place with wonderful staff. We love our SUV and the service we have experienced! More

by NICHOLE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Shottenkirk Fort Madison responded

NICHOLE, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

May 01, 2024

Excellent customer service Daniel Stewart was very informative and very helpful and extremely polite and courteous More

by kubotakx61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stewart 5 stars
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May 02, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

April 28, 2024

Friendly service and let me know what was going on with my car. Would recommend More

by lisaodell2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Apr 29, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 28, 2024

Upon further inspection of my tire rod technicians, didn’t bother to Grease it and it has been dry for a long time will not be going back ever again More

by ethan250x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Apr 29, 2024 -

Shottenkirk Fort Madison responded

ethan, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.

April 27, 2024

Shottenkirk is a very professional dealer driven by the desire to totally satisfy their customers. More

by MLAMPE
Recommend Dealer
Yes
Employees Worked With
Jamie Mundth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Richardsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Overberg, Brittney McConnell
Report | Print
Apr 29, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

April 21, 2024

Danielle was super! ! No problems. Happy with what was done. Will go back in the future More

by timmlamb68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle was great
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Apr 22, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Fort Madison. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 16, 2024

I took my car in for a diagnostics and an alignment on a Thursday morning and couldn’t get it back until Monday. No returned calls either. More

by poohbear.6865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle
Report | Print
Apr 17, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.

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