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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
273 Reviews

273 Reviews of Shottenkirk Fort Madison - Service Center

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August 31, 2024

They are very nice. Know what they are doing. Called me about my service and let me know how long it was going to take. More

by PAKRUSE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 04, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 27, 2024

Everyone is always very friendly and helpful, they get me in without too much of a wait and Kurt is always fair in service. So far, I’ve never had a bad experience with Shottenkirk service! More

by SUNSHINE2869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt in service 5 star
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Aug 28, 2024 -

Shottenkirk Fort Madison responded

SUNSHINE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 22, 2024

The service was great and friendly. Also, the pick up of the vehicle was working fine and all were completed on time. More

by stevegray76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Overberg, Mike Wilson
Report | Print
Aug 23, 2024 -

Shottenkirk Fort Madison responded

steve, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Fort Madison!

August 14, 2024

Service rep was good however time line given for work was off about an hour. More

by mchalemickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure name
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Aug 15, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

August 12, 2024

The service was complete. However, I asked that they check on an alignment and it was not communicated back to me if the alignment was needed and what the cost would be to my More

by JSJGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Jennings
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Aug 13, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

August 09, 2024

Made a quick stop at dealership, Cathy was courteous, knowledgeable and very helpful. Will ask for her again. More

by PVFARMS1913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Fort Madison. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 04, 2024

Fast,thorough, friendly andconsiistant. They take care of you!! Gives options and advise!! I'll be back! More

by RVWILSON29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mundth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Sanders
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Pauly, Mike Wilson, Tom Washburn, Brittney McConnell
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Aug 13, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

July 25, 2024

Professional, thorough, and very kind! I will be purchasing my next vehicles from Ft. Madison! More

by JMBEAMER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Richardsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Fort Madison!

July 23, 2024

They were able to get me in quick and sort out the issue I was having. Great communication from staff. More

by jleyh92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt
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Jul 24, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Fort Madison!

June 19, 2024

Friendly, courteous and helpful employees. All questions were answered. Would definitely use their services again. More

by gmagaudette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 20, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

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