Shottenkirk Fort Madison

Don't like the $27 added for environmental services when all i had done was having a key fob prigrammed. No environmental service needed. The key fob I brought with me didn't work so I bought one from them all i had done was having a key fob prigrammed. No environmental service needed. The key fob I brought with me didn't work so I bought one from them and was charged a total of $300- $150 for the one that they couldn't get to work and another $150 for the one they sold me. Being a longtime customer of Shottenkirk I felt they could have absorbed some of that cost for a good customer! That's what I would call great customer service not what I received! More

Staff in Fort Madison are Always friendly and knowledgeable when talking on the phone and in person! knowledgeable when talking on the phone and in person! More

I recently embarked on what I thought would be a daunting journey: purchasing a car 1,500 miles away, sight unseen. The very thought filled me with nervous anticipation, but my experience with Shottenkirk tu journey: purchasing a car 1,500 miles away, sight unseen. The very thought filled me with nervous anticipation, but my experience with Shottenkirk turned this into an adventure I will gladly do again. Their remarkable team, led by the Brian in sales, transformed my anxiety into excitement and trust. Brian is not just a salesperson; he's a guardian angel for car buyers. His commitment abundantly clear, especially as he communicated with me on his days off and meticulously guided me through the shipping process – a task beyond his call of duty since I had engaged my own shipping company. His dedication to ensuring my peace of mind was nothing short of heroic. The excellence at Shottenkirk doesn't end with Brian. Jamie, the manager, and Jamie in finance, were pivotal during the transaction with top-tier customer service. Their communication was not just prompt and clear, but also warm and reassuring, making me feel like a valued member of the Shottenkirk family. For anyone in the market for a car, whether you're local or thousands of miles away, Shottenkirk should be your go-to destination. Their team's ability to bridge the distance with exceptional service and genuine care is a rare find in the automotive world. Brian, in particular, is a gem – his dedication and sincerity set a new standard in customer satisfaction. If you want a car buying experience that combines professionalism with a personal touch, making you feel confident and cared for every step of the way, look no further than Shottenkirk. Trust me, you won't be disappointed! More

Fast and efficient. Appointment was on a Friday took my traverse in on Wednesday and they finished it Thursday Appointment was on a Friday took my traverse in on Wednesday and they finished it Thursday More

Got truck fixed, took 4 weeks to get my truck back, which was longer then expected should of got a loaner. Very pleased with communication back and fourth. was longer then expected should of got a loaner. Very pleased with communication back and fourth. More

Kurt and Danielle are great people when it comes to helping me. Sue is very calm and explains the charges if asked. helping me. Sue is very calm and explains the charges if asked. More

Good experience. Have taken my car here for several oil changes and tire rotations. I appreciate the coupons I have received in the mail as well. Have taken my car here for several oil changes and tire rotations. I appreciate the coupons I have received in the mail as well. More

Great overall experience will be back to purchase more vehicles in the future. Mike Wilson is great and has always been good when i shop there. vehicles in the future. Mike Wilson is great and has always been good when i shop there. More

The service was great,as usual, would recommend to anyone that asks me about my experience that asks me about my experience More

Great customer service! Fantastic people work there. I wouldn’t lease or buy a vehicle from any other place! Fantastic people work there. I wouldn’t lease or buy a vehicle from any other place! More