Shottenkirk Fort Madison

Nice Service people but they need to let people know when something does not need to be done at that time because not everybody is able to pay for all they want to do. something does not need to be done at that time because not everybody is able to pay for all they want to do. More

Esay to find, service department reception area clean and the young lady behind the desk set me up with an appointment in less then 5 minutes. I was off to my next errand. the young lady behind the desk set me up with an appointment in less then 5 minutes. I was off to my next errand. More

Absolutely HORRIBLE experience. I contacted to purchase a truck day 1 it was listed and said i would purchase. I offered a down payment or anything that would solidify the deal. The I contacted to purchase a truck day 1 it was listed and said i would purchase. I offered a down payment or anything that would solidify the deal. The sales manager Dustin said they don't take down payments and assured it would be mine. A week after it was listed, it was out of their shop for repairs and a deal was made by Kris Pauly over email. He said he would call me in the morning to do paper work. I instead waited all day for the phone call which i never got. I had to call the sales manager at the end of the day only to find out they sold it to someone else. What a waste of my week. They don't care about their customers. My money spends the same as the next guy and i was paying full asking price, so there was absolutely no reason to sell it to someone else. Why they sold it out from under me, I'll never know. But be xxxx sure they don't care about treating me this way and they sure won't care about treating you the same. Find another dealer, one that actually values your time. This one deserves 0 stars. And absolutely don't work with these 2 individuals. Dishonest AF! More

Danielle was great to work with even though it was a simple job. Kept me updated and informed. simple job. Kept me updated and informed. More

Great people with great service! Always friendly and helpful..I know I can count on them! Always friendly and helpful..I know I can count on them! More

Routine Maintenace. Adjusted my appointment on short notice and got me out the door in less than an hour. Kept informed of the statis of my vehicle. Adjusted my appointment on short notice and got me out the door in less than an hour. Kept informed of the statis of my vehicle. More

I give Danielle 5 GOLD STARS and she is a keeper thank you for all your help! you for all your help! More

They did the best they could with GM. Not getting all the options that I wanted. They explain the vehicle to my wife. Add the numbers turned out okay. Not getting all the options that I wanted. They explain the vehicle to my wife. Add the numbers turned out okay. More

Service has been great. They get you in and out in a short period of time. They get you in and out in a short period of time. More

Bad experience the first time better experience the second. Only had the second appointment though to fix the same thing they had supposedly already fixed. second. Only had the second appointment though to fix the same thing they had supposedly already fixed. More